Subject: Fw: 36231 OD Issue - FINS open & write off screen no data 34645299
From: Ramesh Allaparthi <[email-masked]>
To: Vikas Shrivastav <[email-masked]>
Cc: Arvind Kumar Maurya <[email-masked]>
Date: Fri, 18 Apr 2025 09:09:55 +0000

FYI

Ramesh Allaparthi

Vice President | Internal Audit
M:9959021139
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004638629%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=I19KQEv1Q8jdYdMYWgFyc8hKhcMyHFzJV6QCHV717u8%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004656590%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=XWlIqcPQxF%2BeN%2BFtfFVwYU%2B%2BKtTGbEdOMjVS5wZ%2Fwog%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004668141%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=YtKR2%2Bm91LLQRq9gYS1C5ngUEiz%2BynWw8XgNM%2BeaUGc%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004679797%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=nGfZW%2FDmrQgNDUqcJiWt1MDLBAnqealXNZP48VvBn7E%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004691416%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=3zPh00iHwk4oncBKRo68bsfAs4mi9tmVsUiPs6nkjGs%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004702926%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=d%2FhtMCjX0s%2FdjSdpuh%2BR30VQ9mhdhcA47vxyzoenj5k%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

________________________________
From: Bipin Puthran <[email-masked]>
Sent: Friday, April 18, 2025 2:38 PM
To: Ramesh Allaparthi <[email-masked]>; Sunand Sahu <[email-masked]>
Cc: Vishal Sharma <[email-masked]>; Prashant Rai <[email-masked]>; Sudarshan Raosaheb Patil <[email-masked]>
Subject: FW: 36231 OD Issue - FINS open & write off screen no data 34645299

Adding Ramesh Sir and Sunand Sir.

Warm Regards,

Bipin Puthran ®

Deputy Vice President | Customer Support Service
M: +91 9820788169
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004714319%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=U7JrizfpvBFuMdWNEVS17HpwFBfbJfFu31IJd1p3vFE%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004727475%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=KiT0vMq6Qxy4qELvA4z4o6icld3RhWhlWfZXuRvwyFQ%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004739069%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=thaJLEAtJsYxLn1ysB%2Bm44mX3dTpeR0p4eRdw3OI5%2FU%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004750518%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=vfk8EkDp8q8KUNQj7VoM3yg5yG7uNevTe%2F65XFfqcco%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004762161%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=kzHnDaxQ6rYsSu7RGIkM%2FUwI6Idxqmv4P88GVS6FwHw%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004773732%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=bFV4T7Yh3xxUv7JgYaWdBqNDST1%2FTD4SWEgaMGbIz2c%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Sudarshan Raosaheb Patil <[email-masked]>
Sent: 18 April 2025 12:19
To: Bipin Puthran <[email-masked]>; Sandhya Chaganti <[email-masked]>
Cc: Prashant Rai <[email-masked]>; Rohit Ramesh Rathi <[email-masked]>; Aashi Bilala <[email-masked]>; Sakar Potdar <[email-masked]>; Ajay Ganotra <[email-masked]>; Vipin Yadav <[email-masked]>; Vishal Sharma <[email-masked]>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

HI Team,

Sharing the staff details for given case.

Pramod Kumar (SF0049004_ existed from system) handling centre at the time of OD reported in system.

Sudarshan Raosaheb Patil

Senior Vice President | Operations
M:8087281472
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004785384%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=fJtz6uY0kHoMXAhtS4Zz9cto2eoFC%2BUzmsA%2Br94ZfQQ%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004797094%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=r23Go4ZyPTS0qluRh7%2B8Ko%2BhczVW3H4qu3p160QOlUQ%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004808768%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=ztMoH%2FMZjCWZ%2F%2F4zWPOpRxrohq1hZxnmao7aSL1Vr%2Fk%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004820152%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=w5BL5GTmjgXKCl%2BwvXnLs4x2eKA6HOxm5W7jvICaoAM%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004831943%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=tOtjjZkDBtkV4h%2FoRIg59kWcM6ytXltnQ6nlem4xHUY%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004843259%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=5K3znuo3nbkuKGSDOl05lyQNFRXiNSYmR2ITkIYH6FQ%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Vishal Sharma <[email-masked]<mailto:[email-masked]>>
Sent: 15 April 2025 12:34
To: Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Sudarshan Raosaheb Patil <[email-masked]<mailto:[email-masked]>>
Cc: Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

+ Sudarshan

From: Bipin Puthran <[email-masked]<mailto:[email-masked]>>
Sent: 15 April 2025 10:38
To: Vishal Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>
Subject: FW: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Sir,

Please help to close this case. The current age for this case is 34 days.

Warm Regards,

Bipin Puthran ®

Deputy Vice President | Customer Support Service
M: +91 9820788169
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004854953%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Y5PXv68kq9Nl06IlM2JPLsP53Rlxc7kzszvTYcOQUlg%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004866647%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=XoQEWFVSWA8AWcPi83OY6%2FhL5CztS7uDzG9zhwAQbBM%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004878501%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=jKyLDylfqvMIu04HWVb1BTZ8GW8NNkItId05XZu4A4I%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004892439%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=TZRuN0wWJJtvALkEUKz7oeIu37l5U4nLLMOxq453wXQ%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004904474%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=oNVddLXtFfX%2FpARhYiFDex%2BVhGlWWF3r4i0kjJeOKuI%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004915638%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=svnxKO7%2B4xjfD%2FZNEQ%2Bu4b8o1DwKkMSyIINRjzb7kk4%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Shilpa Jain <[email-masked]<mailto:[email-masked]>>
Sent: 12 April 2025 15:06
To: Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Ramesh Allaparthi <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>
Cc: Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sriram Raju <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>; Rameshpatra K <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Against which employee should the operational loss be recorded ? please suggest.

Regards

Shilpa

From: Bipin Puthran <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 12, 2025 12:22 PM
To: Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Ramesh Allaparthi <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>; Shilpa Jain <[email-masked]<mailto:[email-masked]>>
Cc: Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sriram Raju <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>; Rameshpatra K <[email-masked]<mailto:[email-masked]>>
Subject: FW: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Vishal Sir,

As per the update received from Ramesh Sir, the remaining 12 EMIs that have not been updated in the system have to be considered as operational loss for case closure.

Kindly provide your approval for the necessary corrections to be updated on the system.

Warm Regards,

Bipin Puthran ®

Deputy Vice President | Customer Support Service
M: +91 9820788169
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004926920%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=051FzTJPvxLvfcxokFNb8FIe5J9bEw0zlb9n%2Fd%2FoINs%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004938285%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=VS6l8ThBhQWcdnJQHfLQC03cNeCGLJCDtbW6YSqMYGc%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004950030%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=5pV8rYrMjBX3C%2FLNv2phaKqfhVBIXXOFhOY1gLWlqo4%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004961420%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=4CUlhkIzi0Gf%2FIiM00WYdudG%2BqnGJDSlcUhzwDbkQso%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004972842%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=s0krCoK2afm%2FPRtwzeuNXrVsL3lROikt53CSes6h1gw%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004984219%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=RKQyacTdGO8yv5Fnlb93Gq6ZmbYeO%2Fz5upgxDSCPui0%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Ramesh Allaparthi <[email-masked]<mailto:[email-masked]>>
Sent: 11 April 2025 17:32
To: Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Mukesh Jha <[email-masked]<mailto:[email-masked]>>
Cc: Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>; Shilpa Jain <[email-masked]<mailto:[email-masked]>>; Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Sriram Raju <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: Re: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Sandhya Madam,

The loan card states that the borrower has paid all the 24 EMI's. However, only 12 entries were showing as manual entries. The remaining 12 EMI' amounting to Rs. 19800/- is to be considered as operational loss and close the case.

Ramesh Allaparthi

Vice President | Internal Audit
M:9959021139
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642004995620%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=M3Cfo393fQEWshKsInVs2%2BUkVBuEhgWstKyggmt5H7g%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005006938%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=TIbs5zrJsdT9HXR9xR4n6VEDZ2taRVXs5Xk6ceyGCko%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005018229%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=BSpz5YldEb2XnXtbjoVw9f1z%2BzbSYWcyVnX3SgIAMgU%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005029610%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=COTbaTPv%2F%2FhefWR%2F7GM6Vd2XxE5h24GRVKcpq6Zmscg%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005043570%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=AqTzbxefkXPkfhP7ou%2BkYw7qzGxHPsVVsnoyBeujnS0%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005055473%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=YlfbwJ8gxqWSekbAGHNDgkDPcRxbZe4sAQoSZeT1tM0%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

________________________________

From: Sandhya Chaganti
Sent: Friday, April 11, 2025 9:52 AM
To: Ramesh Allaparthi; Mukesh Jha
Cc: Vishal Sharma; Prashant Rai; Sunand Sahu; Shilpa Jain; Bipin Puthran; Sambasiva Goli; Sriram Raju; Customer Support Service -SSFL
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Ramesh Sir,

As discussed, please help to check the rest 12 EMI’s details.

Dear Mukesh,

As discussed, please confirm on the ledger id details so that the current 12 EMI’s that are confirmed can be posted.

Thanks & Regards,

Sandhya Chaganti

Senior Manager | Customer Support Service (CSS)
M:+91-9676588856
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005067059%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=MLM%2FH1tgV6RPtYpumWBddNMRI63sNkI5zT175Bm9%2Fek%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005078469%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=tp%2FW2bqJRD1wnltjwmGln86GxnUfSwd56hw424jPScA%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005089801%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=eehTtCz4WM0%2FdkCN7vrLlE3%2BuxAFCq0PnneUsqsiZp8%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005101286%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=qei7U8J%2Bbd87tXs2iqzP0tPXYmkuSnz0%2BBqO6xhCAe0%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005112571%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=eXkg5h2GFbbjIipcsfQUlgNfgh8GfxbA5djXwXOmwak%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005123999%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=1M705MctFRCjaNn1%2BOD%2Fnkm7G6wva3YB0RnJugis5iY%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Sandhya Chaganti
Sent: 11 April 2025 09:50
To: Ramesh Allaparthi <[email-masked]<mailto:[email-masked]>>
Cc: Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>; Shilpa Jain <[email-masked]<mailto:[email-masked]>>; Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Sriram Raju <[email-masked]<mailto:[email-masked]>>; Mukesh Jha <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Ramesh Sir,

As discussed, please help to check the rest 12 EMI’s.

Thanks & Regards,

Sandhya Chaganti

Senior Manager | Customer Support Service (CSS)
M:+91-9676588856
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

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________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Sambasiva Goli <[email-masked]<mailto:[email-masked]>>
Sent: 10 April 2025 14:56
To: Sriram Raju <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Mukesh Jha <[email-masked]<mailto:[email-masked]>>
Cc: Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>; Shilpa Jain <[email-masked]<mailto:[email-masked]>>; Ramesh Allaparthi <[email-masked]<mailto:[email-masked]>>; Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Sandya,

As per the loan card it shows 24 EMI entries, but in the manual collection report, it shows 12 EMIs. Where are the remaining 12 EMIs?

Sambasiva Goli

Senior Manager | Business Analytics & Planning
M:9676787733
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

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________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Sriram Raju <[email-masked]<mailto:[email-masked]>>
Sent: 10 April 2025 14:43
To: Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Mukesh Jha <[email-masked]<mailto:[email-masked]>>
Cc: Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>; Shilpa Jain <[email-masked]<mailto:[email-masked]>>; Ramesh Allaparthi <[email-masked]<mailto:[email-masked]>>; Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Mukesh,

Where do you want to post this entry on the current date.? Confirm us the ledger id.

Regards

Sriram Raju

From: Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>
Sent: 10 April 2025 14:39
To: Sriram Raju <[email-masked]<mailto:[email-masked]>>
Cc: Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>; Shilpa Jain <[email-masked]<mailto:[email-masked]>>; Ramesh Allaparthi <[email-masked]<mailto:[email-masked]>>; Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Mukesh Jha <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Sriram,

Please help to make the needed corrections.

Ticket number #SR-19974

Thanks & Regards,

Sandhya Chaganti

Senior Manager | Customer Support Service (CSS)
M:+91-9676588856
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005276024%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=PtCbcfTHlQFuOYEX0b1vs0mQEuy9x9bFPnCbXGSNN9k%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005287637%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=0OiEFujk9r01t0I%2FJAy66ptpf2GcTsUM%2FxKMQz%2BvUog%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005298875%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=CSbEAipUxqXQB8ZV0rYmi4tPfg1nvkNZSuqbj82VMrg%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005310165%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=lXZxUSVJk8q9tw4lR%2FPqZjaqrLPK1pK8IenWrr1KJAo%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005321500%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=f5x0X3wiWNUKAjUe%2FHh%2FLwl%2BRz6wY7E%2FW597K%2BdhS8o%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005332969%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2Fpc4QAy38mM1%2B%2FzGvd%2BNjzV5U2Vn6QauVofKjmrDaEw%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Mukesh Jha <[email-masked]<mailto:[email-masked]>>
Sent: 10 April 2025 13:24
To: Shilpa Jain <[email-masked]<mailto:[email-masked]>>; Bipin Puthran <[email-masked]<mailto:[email-masked]>>
Cc: Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>; Ramesh Allaparthi <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Ma’am,

Below 12 collection entries are available in the manual collection.

Branch Name

Branch Code

Loan id

transaction date

Amount

Manjhanpur

UP2800

34645299

02-Jan-22

                           1,650

Manjhanpur

UP2800

34645299

02-Feb-22

                           1,650

Manjhanpur

UP2800

34645299

02-Mar-22

                           1,650

Manjhanpur

UP2800

34645299

02-Apr-22

                           1,650

Manjhanpur

UP2800

34645299

02-May-22

                           1,650

Manjhanpur

UP2800

34645299

02-Jun-22

                           1,650

Manjhanpur

UP2800

34645299

02-Jul-22

                           1,650

Manjhanpur

UP2800

34645299

02-Aug-22

                           1,650

Manjhanpur

UP2800

34645299

02-Sep-22

                           1,650

Manjhanpur

UP2800

34645299

02-Oct-22

                           1,650

Manjhanpur

UP2800

34645299

02-Nov-22

                           1,650

Manjhanpur

UP2800

34645299

02-Dec-22

                           1,650

Regards,

Mukesh

From: Shilpa Jain <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 9, 2025 10:45 PM
To: Bipin Puthran <[email-masked]<mailto:[email-masked]>>
Cc: Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>; Ramesh Allaparthi <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>; Mukesh Jha <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Bipin,

It appears that your recommendation has been revised once again based on the provided inputs.

As per the information in the trail email, the collection records are available in FIMO as manual entries. @Mukesh Jha –Kindly confirm this?

We need to insert loan ID 34645299 and record the collection (EMI amount entry posted manually as per the collection report from Jan '22 to Dec '22).

Regards

Shilpa

From: Bipin Puthran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 9, 2025 12:27 PM
To: Shilpa Jain <[email-masked]<mailto:[email-masked]>>
Cc: Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>; Ramesh Allaparthi <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: FW: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Shilpa,

Post your recommendation we have had the filed investigation done for this case and we have received a report from them attached here for your reference and further action.

The borrower Anitha Kumari took a new loan on date - 14-Oct-21 of Rs. - 31116 (LAN - 34645299) and paid the EMI amount of Rs.- 1650 every month (as per loan card) but the EMI paid transaction not showing in FINS as well as no data/details found in FIMO but as per collection report EMI amount entry posted as manually from Jan’22 to Dec’22 but related to disbursed details not found in Loan disbursement report.

Loan ID 34645299 is not available in FIMO and hence, there is no record of collections.

I have attached the supporting’s for your reference, kindly review and guide us with your approvals to make corrections in the backend. Further inputs and details in the trail.

[https://res.public.onecdn.static.microsoft/assets/mail/file-icon/png/xlsx_16x16.png]Loan Disbursement Report (12).xlsx<https://spandanasphoortyfinance-my.sharepoint.com/:x:/g/personal/deepakkumar_nema_spandanasphoorty_com/Ebg1MLmBRBdKij9Pj9KWXBgBVICzadF3eNuVhTlIGYxEGA?xsdata=MDV8MDJ8dmlrYXMuc2hyaXZhc3RhdkBzcGFuZGFuYXNwaG9vcnR5LmNvbXxlNjA0OGRjYzFiZDA0YzdkM2RlYTA4ZGQ3ZTU4Yzk4YXxmMzVhNGI4MTk0Mzc0ODU2YmFkM2ExMTQ3YTFjNWUxNXwwfDB8NjM4ODA1NjQyMDA1MzQ0MzM2fFVua25vd258VFdGcGJHWnNiM2Q4ZXlKRmJYQjBlVTFoY0draU9uUnlkV1VzSWxZaU9pSXdMakF1TURBd01DSXNJbEFpT2lKWGFXNHpNaUlzSWtGT0lqb2lUV0ZwYkNJc0lsZFVJam95ZlE9PXwwfHx8&sdata=cWxuMjQ4VXpNdk1oa29tNDRTeXZZb2FraXh2OUdrbG1xQ2Z1Q0FDYnRwWT0%3d>

[https://res.public.onecdn.static.microsoft/assets/mail/file-icon/png/xlsx_16x16.png]collection report day-wise (17).xlsx<https://spandanasphoortyfinance-my.sharepoint.com/:x:/g/personal/deepakkumar_nema_spandanasphoorty_com/EeXGTrcQZDVDjNLEC3ye2DMB0BmUolqb6SxOSY8bOwKIMQ?xsdata=MDV8MDJ8dmlrYXMuc2hyaXZhc3RhdkBzcGFuZGFuYXNwaG9vcnR5LmNvbXxlNjA0OGRjYzFiZDA0YzdkM2RlYTA4ZGQ3ZTU4Yzk4YXxmMzVhNGI4MTk0Mzc0ODU2YmFkM2ExMTQ3YTFjNWUxNXwwfDB8NjM4ODA1NjQyMDA1MzUzOTkxfFVua25vd258VFdGcGJHWnNiM2Q4ZXlKRmJYQjBlVTFoY0draU9uUnlkV1VzSWxZaU9pSXdMakF1TURBd01DSXNJbEFpT2lKWGFXNHpNaUlzSWtGT0lqb2lUV0ZwYkNJc0lsZFVJam95ZlE9PXwwfHx8&sdata=QmIyVzB4QmQ1UXkyWUpwRkhqdUVZUkprT3hJbGtJQWtNaWtqektkN2hnVT0%3d>

The current ageing is 28 days.

Warm Regards,

Bipin Puthran ®

Deputy Vice President | Customer Support Service
M: +91 9820788169
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005361955%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Ydl%2FftbQin0og76L4AZcgC8cxzULjj6pfAZP1JgHM1s%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005373387%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=8Pn%2FsyHt0IcGFov1fPPrRa9PwsLS59PQ3fn6SIzSE9M%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005384860%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=tvhHtjjnUH6o%2F1NuYdDssbpofuprvWKU7ckizrY2a%2BA%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005396175%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=9rlaUS%2BrwyukyijwLOBXAnmWOck6b4kNQay4siXKjMY%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005407619%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=SS5kdKAS2%2BvztYEERZyPbsWSRgEDOLlM9SK1%2BjUh4YU%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005558070%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=PsWM8L2dFu4yxFQug1NVBKJhW8VE2sIR1hMb5x6txVI%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>
Sent: 08 April 2025 17:59
To: Shilpa Jain <[email-masked]<mailto:[email-masked]>>
Cc: Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>; Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>; Ramesh Allaparthi <[email-masked]<mailto:[email-masked]>>
Subject: FW: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Shilpa mam,

Please find the below update received from Internal Audit team on the below point:

Loan ID 34645299 is not available in FIMO and hence, there is no record of collection which need to be investigated by IA.

The borrower Anitha Kumari taken a new loan on date - 14-Oct-21 of Rs. - 31116 (LAN - 34645299) and paid EMI amount of Rs.- 1650 in every month (as per loan card) but EMI paid transaction not showing in FINS as well as no data/details found in FIMO but as per collection report EMI amount entry posted as manually from Jan’22 to Dec’22 but related to disbursed details not found in Loan disbursement report.

Appended the supporting’s for your reference, kindly review and guide us with your approvals to make corrections in backend.

[https://res.public.onecdn.static.microsoft/assets/mail/file-icon/png/xlsx_16x16.png]Loan Disbursement Report (12).xlsx<https://spandanasphoortyfinance-my.sharepoint.com/:x:/g/personal/deepakkumar_nema_spandanasphoorty_com/Ebg1MLmBRBdKij9Pj9KWXBgBVICzadF3eNuVhTlIGYxEGA?xsdata=MDV8MDJ8dmlrYXMuc2hyaXZhc3RhdkBzcGFuZGFuYXNwaG9vcnR5LmNvbXxlNjA0OGRjYzFiZDA0YzdkM2RlYTA4ZGQ3ZTU4Yzk4YXxmMzVhNGI4MTk0Mzc0ODU2YmFkM2ExMTQ3YTFjNWUxNXwwfDB8NjM4ODA1NjQyMDA1NTY5NzI1fFVua25vd258VFdGcGJHWnNiM2Q4ZXlKRmJYQjBlVTFoY0draU9uUnlkV1VzSWxZaU9pSXdMakF1TURBd01DSXNJbEFpT2lKWGFXNHpNaUlzSWtGT0lqb2lUV0ZwYkNJc0lsZFVJam95ZlE9PXwwfHx8&sdata=VzdLUHdsM0N2SFBlblRpaEdUZXc2SmQ0UThnempyUytZMDdCYjZzTWlFVT0%3d>

[https://res.public.onecdn.static.microsoft/assets/mail/file-icon/png/xlsx_16x16.png]collection report day-wise (17).xlsx<https://spandanasphoortyfinance-my.sharepoint.com/:x:/g/personal/deepakkumar_nema_spandanasphoorty_com/EeXGTrcQZDVDjNLEC3ye2DMB0BmUolqb6SxOSY8bOwKIMQ?xsdata=MDV8MDJ8dmlrYXMuc2hyaXZhc3RhdkBzcGFuZGFuYXNwaG9vcnR5LmNvbXxlNjA0OGRjYzFiZDA0YzdkM2RlYTA4ZGQ3ZTU4Yzk4YXxmMzVhNGI4MTk0Mzc0ODU2YmFkM2ExMTQ3YTFjNWUxNXwwfDB8NjM4ODA1NjQyMDA1NTc3NTk2fFVua25vd258VFdGcGJHWnNiM2Q4ZXlKRmJYQjBlVTFoY0draU9uUnlkV1VzSWxZaU9pSXdMakF1TURBd01DSXNJbEFpT2lKWGFXNHpNaUlzSWtGT0lqb2lUV0ZwYkNJc0lsZFVJam95ZlE9PXwwfHx8&sdata=VFpkQ1dmR2sra1NCQ1gzTVJrK3pkNURqOEhtZHNFbFNXOUxPQytrbDRiOD0%3d>

Thanks & Regards,

Sandhya Chaganti

Senior Manager | Customer Support Service (CSS)
M:+91-9676588856
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005585382%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=uquvQMkLdkB3sEDbLIHbvupf0sF7nBZLPHxWE70xLpA%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005596766%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=4JNDRoDuUc4s3MTg4wri%2FxS7FMLwnsUNHpBMp9XMpjY%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005607918%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2Fs8X21n6ZlJFwbZFBPQSqeO1WXyPg3eaRraZ8dT8Fm8%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005619211%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xeq%2BoUoXMs3a6b9yGQOWq%2BqZK0yhK2s%2FbeeseXowPEI%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005630869%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=6b2rvOfofRAANkASNbCre%2F9FaLPYIxJkuYEZFjVbBz4%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642005642656%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=kECf%2Bh2yRxn4e%2Fc4a93BbVTOfzmgOwTW%2BzFaiugAzF4%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Vikas Shrivastav <[email-masked]<mailto:[email-masked]>>
Sent: 08 April 2025 17:43
To: Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>
Cc: Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>; Shilpa Jain <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>; Ramesh Allaparthi <[email-masked]<mailto:[email-masked]>>; Arvind Kumar Maurya <[email-masked]<mailto:[email-masked]>>
Subject: Re: Escalated case urgent intervention req. || 36231 OD Issue - FINS open & write off screen no data 34645299

[https://res.public.onecdn.static.microsoft/assets/mail/file-icon/png/xlsx_16x16.png]Loan Disbursement Report (12).xlsx<https://spandanasphoortyfinance-my.sharepoint.com/:x:/g/personal/deepakkumar_nema_spandanasphoorty_com/Ebg1MLmBRBdKij9Pj9KWXBgBVICzadF3eNuVhTlIGYxEGA?xsdata=MDV8MDJ8dmlrYXMuc2hyaXZhc3RhdkBzcGFuZGFuYXNwaG9vcnR5LmNvbXxlNjA0OGRjYzFiZDA0YzdkM2RlYTA4ZGQ3ZTU4Yzk4YXxmMzVhNGI4MTk0Mzc0ODU2YmFkM2ExMTQ3YTFjNWUxNXwwfDB8NjM4ODA1NjQyMDA1NjU0MDgyfFVua25vd258VFdGcGJHWnNiM2Q4ZXlKRmJYQjBlVTFoY0draU9uUnlkV1VzSWxZaU9pSXdMakF1TURBd01DSXNJbEFpT2lKWGFXNHpNaUlzSWtGT0lqb2lUV0ZwYkNJc0lsZFVJam95ZlE9PXwwfHx8&sdata=bU9oSEcybFhCVmZseGkvRnMvWmI0NTZ5MEJOZVRFaHV5M0U5dnZWdXVMND0%3d>

[https://res.public.onecdn.static.microsoft/assets/mail/file-icon/png/xlsx_16x16.png]collection report day-wise (17).xlsx<https://spandanasphoortyfinance-my.sharepoint.com/:x:/g/personal/deepakkumar_nema_spandanasphoorty_com/EeXGTrcQZDVDjNLEC3ye2DMB0BmUolqb6SxOSY8bOwKIMQ?xsdata=MDV8MDJ8dmlrYXMuc2hyaXZhc3RhdkBzcGFuZGFuYXNwaG9vcnR5LmNvbXxlNjA0OGRjYzFiZDA0YzdkM2RlYTA4ZGQ3ZTU4Yzk4YXxmMzVhNGI4MTk0Mzc0ODU2YmFkM2ExMTQ3YTFjNWUxNXwwfDB8NjM4ODA1NjQyMDA1NjYzNjA2fFVua25vd258VFdGcGJHWnNiM2Q4ZXlKRmJYQjBlVTFoY0draU9uUnlkV1VzSWxZaU9pSXdMakF1TURBd01DSXNJbEFpT2lKWGFXNHpNaUlzSWtGT0lqb2lUV0ZwYkNJc0lsZFVJam95ZlE9PXwwfHx8&sdata=NHlzK3RQMm9SWExEaXhCcjR5UG1MaVRVeXFyYkFpWDlsRGNUYjJKZGtkUT0%3d>

Dear Sir

As per verification of the CSS complaint borrower by EIA - Ritik Pandey/SF0076023, found that

1. Borrower Anita Kumari (Customer ID - SID951375009887) took a loan amount of Rs. 52060 on the date -

03-Sep-21 (LAN - 33125309) and paid EMI amount of Rs. - 310 on date - 10-Oct-21 thereafter borrower settle loan as partially amount of Rs. - 22690 on date - 13-Oct-21 and thereafter branch team disbursed a new loan of Rs. - 31116 on date - 14-Oct-21 and deducted remaining amount of Rs. - 30294 on date - 14-Oct-21 of old loan. (as per FINS).

As per the attached collection report, EMI amount entry was posted in the year 2023 while the loan was closed in Oct-2021, and the borrower`s OD is showing in the 90+ DPD range and outstanding is Rs. - 33623 (as per FIMO).

Cust ID

UCIC

LAN

Customer Name

Disb date

Loan Amount

Demand Collection Date

Collected date

Transaction date

Collection Mode

Cash/Bank

Principle Collection

Interest Collection

Advance Collection

Total Collection

SID951375009887

S2486655

33125309

ANITA KUMARI

03 Sep 2021

52060.00

31 Mar 2022

31 Mar 2022

9 May 2022

tab

Cash

0.00

0.00

0.00

406.33

SID951375009887

S2486655

33125309

ANITA KUMARI

03 Sep 2021

52060.00

02 Dec 2021

02 Dec 2021

17 Dec 2021

tab

Cash

0.00

0.00

0.00

1055.00

SID951375009887

S2486655

33125309

ANITA KUMARI

03 Sep 2021

52060.00

02 Feb 2023

02 Feb 2023

2 Feb 2023

tab

Cash

0.00

0.00

0.00

1650.00

SID951375009887

S2486655

33125309

ANITA KUMARI

03 Sep 2021

52060.00

30 Sep 2023

30 Sep 2023

1 Oct 2023

tab

Cash

0.00

0.00

0.00

22960.00

2. The borrower taken a new loan on date - 14-Oct-21 of Rs. - 31116 (LAN - 34645299) and paid EMI amount of Rs. - 1650 in every month (as per loan card) but EMI paid transaction not showing in FINS as well as no data/details found in FIMO but as per collection report EMI amount entry posted as manually from Jan`22 to Dec`22 but related to disbursed details not found in Loan disbursement report.

Center ID

Center Name

Group ID

Group Name

Product Code

Product Name

Cust ID

UCIC

LAN

Customer Name

Disbdate

Loan Amount

Demand Collection Date

Collecteddate

Transaction date

Collection Mode

Cash/Bank

Principle Collection

Interest Collection

Advance Collection

Total Collection

34645299

02 Dec 2022

2 Dec 2022

web

Cash

0.00

0.00

0.00

1650.00

34645299

02 Jul 2022

2 Jul 2022

web

Cash

0.00

0.00

0.00

1650.00

34645299

02 Aug 2022

2 Aug 2022

web

Cash

0.00

0.00

0.00

1650.00

34645299

02 Oct 2022

2 Oct 2022

web

Cash

0.00

0.00

0.00

1650.00

34645299

02 Sep 2022

2 Sep 2022

web

Cash

0.00

0.00

0.00

1650.00

34645299

02 Nov 2022

2 Nov 2022

web

Cash

0.00

0.00

0.00

1650.00

34645299

02 Apr 2022

3 Apr 2022

web

Cash

0.00

0.00

0.00

1650.00

34645299

02 May 2022

2 May 2022

web

Cash

0.00

0.00

0.00

1650.00

34645299

02 Jun 2022

2 Jun 2022

web

Cash

0.00

0.00

0.00

1650.00

34645299

02 Feb 2022

2 Feb 2022

web

Cash

0.00

0.00

0.00

1650.00

34645299

02 Mar 2022

2 Mar 2022

web

Cash

0.00

0.00

0.00

1650.00

34645299

02 Jan 2022

2 Jan 2022

web

Cash

0.00

0.00

0.00

1650.00

Additionally, during the visit by Ritik Pandey - borrower available and as per verification, No fraud found, this is a software glitch/technical issue.

Attachments:

1.                   Collection Report

2.                   Loan Disbursement Report

3.                   Customer sub-Ledger (Loan no.- 33125309)

4.                   Loan Card (Loan No.-34645299)

5.                   Borrower`s FINS details

6.                   Borrower`s FIMO details

7.                   Borrower`s OD details in FIMO.

Regards,

Vikas Shrivastav

State Head | Internal Audit
Mob: 9131643397
Spandana Sphoorty Financial Limited
11A/28,Ground Floor, Vrindavan Yojana, RB Road, Near Khushbu Palace ,
Lucknow, Uttar Pradesh, 226029

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________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

________________________________

From: Arvind Kumar Maurya
Sent: Tuesday, April 08, 2025 11:40
To: Bipin Puthran; Ramesh Allaparthi; Vikas Shrivastav; Sandhya Chaganti
Cc: Vishal Sharma; Prashant Rai; Sunand Sahu; Shilpa Jain; Sambasiva Goli; Customer Support Service -SSFL
Subject: Re: Escalated case urgent intervention req. || 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Sir,

It came for verification on 4th April. Verification is under process will share the report today EOD.

Arvind Kumar Maurya

Associate Vice President | Internal Audit
M:7525044664
Spandana Sphoorty Financial Limited

Off. No 102 1st Floor, Suncity Trade Tower, Sector-21, Gurgaon, Haryana, 122001

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________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

________________________________

From: Bipin Puthran <[email-masked]<mailto:[email-masked]>>
Sent: 08 April 2025 11:36
To: Ramesh Allaparthi <[email-masked]<mailto:[email-masked]>>; Vikas Shrivastav <[email-masked]<mailto:[email-masked]>>; Arvind Kumar Maurya <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>
Cc: Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>; Shilpa Jain <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: FW: Escalated case urgent intervention req. || 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Ramesh Sir,

Requesting your support and intervention in closing this highly escalated case on priority.

The current ageing is 27 days.

Warm Regards,

Bipin Puthran ®

Deputy Vice President | Customer Support Service
M: +91 9820788169
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

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________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Ramesh Allaparthi <[email-masked]<mailto:[email-masked]>>
Sent: 04 April 2025 20:21
To: Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>; Vikas Shrivastav <[email-masked]<mailto:[email-masked]>>; Arvind Kumar Maurya <[email-masked]<mailto:[email-masked]>>
Cc: Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Prashant Rai <[email-masked]<mailto:[email-masked]>>; Shilpa Jain <[email-masked]<mailto:[email-masked]>>; Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: Re: Escalated case urgent intervention req. || 36231 OD Issue - FINS open & write off screen no data 34645299

Vikas/Arvind,

Please verify it on priority.

Ramesh Allaparthi

Vice President | Internal Audit
M:9959021139
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

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________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

________________________________

From: Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 4, 2025 5:10 PM
To: Sunand Sahu <[email-masked]<mailto:[email-masked]>>
Cc: Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Prashant Rai <[email-masked]<mailto:[email-masked]>>; Shilpa Jain <[email-masked]<mailto:[email-masked]>>; Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Ramesh Allaparthi <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: Escalated case urgent intervention req. || 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Sunand Sir,

Requesting your urgent intervention to help to perform the audit on priority on the below case.

Case Details:

The issue pertains to discrepancies in the loan records of our borrower, Anita Kumari (Ram Bhawan), associated with the below three Loan IDs:

Loan ID 16353343: Marked as closed on 30th September 2023 in FIMO but was closed on 2nd August 2021 in FINS.

Loan ID 33125309: Displays as still open in FIMO, although it was closed on 14th October 2021 in FINS. This is being taken care off by IT team.

Loan ID 34645299: Disbursed on 14th October 2021 with an amount of ?31,116 but does not appear in FIMO. However as per loan card the payment is being collected from Branch.

Request for Immediate Intervention: Given the delay in resolution (TAT as on date 24 days), we request your intervention to expedite the audit process to check where the postings are being updated by the branch team.

Thanks & Regards,

Sandhya Chaganti

Senior Manager | Customer Support Service (CSS)
M:+91-9676588856
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

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________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Bipin Puthran <[email-masked]<mailto:[email-masked]>>
Sent: 04 April 2025 09:42
To: Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>
Cc: Gundappa R Mulge <[email-masked]<mailto:[email-masked]>>
Subject: FW: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Sandhya,

Please review the case and let's have a meeting with Samba and Ops to have an understanding of the gaps.

Warm Regards,

Bipin Puthran ®

Deputy Vice President | Customer Support Service
M: +91 9820788169
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006031761%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Q74118UHlEj14f69pQQIN5ZdxaO8PA75DCWUIWtXXis%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006042980%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Ljm37Y5Howr%2FVBuhGFvTran2VWJAaRo1IUiq7Cg7nI0%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006054327%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=gu%2BKK3ZyWKZRrdz3fMO4arL4By3z12Tvnn6v8seuf2Y%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006065644%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=2m9O8%2FPouh3BAqvMapLhut05zlv5Sex5YdOfvK0pfr0%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006077064%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=8yDWGJZmMtU%2F8aZl8UweQrH%2F9JwxiXaLJI7FXV9%2B2XI%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006088481%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=uaQRt%2FujvAhNNxIrmECCKNl0gIUci9GO%2FhQEmbj3oVc%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Prashant Rai <[email-masked]<mailto:[email-masked]>>
Sent: 03 April 2025 18:18
To: Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>
Subject: Fw: 36231 OD Issue - FINS open & write off screen no data 34645299

Bipin/Samba,

Discuss and close. If any issue discuss

Sent from Outlook for Android<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006099817%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=S0NVOar2adRZrvwlvRqZxJ27P4TGjGTvJOGJf4YJm20%3D&reserved=0>

________________________________

From: Shilpa Jain <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 3, 2025 5:54:38 pm
To: Prashant Rai <[email-masked]<mailto:[email-masked]>>
Cc: Sambasiva Goli <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Have checked all loan ledger of the client. Enclosed for reference.

Loan ID 33125309 – need to be closed by inserting record of 30K net off entry.

Loan ID 34645299 is not available in FIMO and hence, there is no record of collection which need to be investigated by IA.

Regards

Shilpa

From: Prashant Rai <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 3, 2025 3:18 PM
To: Shilpa Jain <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Which loan ledger. Did you check with both FINS and FIMO Ledger. It is showing in the FINS but not in FIMO

From: Shilpa Jain <[email-masked]<mailto:[email-masked]>>
Sent: 03 April 2025 15:15
To: Prashant Rai <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

I did complete analysis of all three loans.

Repayment entries are missing in loan ledger.

Regards

Shilpa

From: Prashant Rai <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 3, 2025 3:14 PM
To: Shilpa Jain <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Hi Shilp,

I think there is no need for an IA intervention, all Loan details are there. This is not a case of misappropriate, but of wrong post in FINS and FIMO.

There are three loans for this borrower, out of this one is closed in FINS and FIMO both. Second loan is closed in FINS and in FIMO it is open. Third Loan is disbursed in FINS however in FIMO it has not been transferred. That is what the real issue is.

Borrowers concern is that whatever is being paid as EMI for the third loan is going into the second loan in FIMO which is open. This must be resolved from the system that is the ask.

Please ask someone to do the needful.

Case Details:

The issue pertains to discrepancies in the loan records of our borrower, Anita Kumari (Ram Bhawan), associated with the below three Loan IDs:

Loan ID 16353343: Marked as closed on 30th September 2023 in FIMO but was closed on 2nd August 2021 in FINS.

Loan ID 33125309: Displays as still open in FIMO, although it was closed on 14th October 2021 in FINS.

Loan ID 34645299: Disbursed on 14th October 2021 with an amount of ?31,116 but does not appear in FIMO. Collections made towards this loan have been incorrectly updated in the previous loans (16353343 and 33125309).

Regards,

Prashant

From: Shilpa Jain <[email-masked]<mailto:[email-masked]>>
Sent: 03 April 2025 14:09
To: Prashant Rai <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Prashant,

Responded to the Bipin email.

Primary reason for not recording EMIs in loan ledger is missing in the emails sent.

We should have routed through IA for further analysis like misappropriation / fraud etc.

Regards

Shilpa

From: Prashant Rai <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 3, 2025 1:30 PM
To: Shilpa Jain <[email-masked]<mailto:[email-masked]>>
Subject: FW: 36231 OD Issue - FINS open & write off screen no data 34645299

Hi Shilpa,

This needs a closure at the earliest, moreover we have already bridged the timeline. Please kindly do the needful.

Let me know if you need any further information to resolve this issue.

Regards,

Prashant

From: Sandhya Chaganti <[email-masked]<mailto:[email-masked]>> On Behalf Of Customer Support Service -SSFL
Sent: 03 April 2025 13:00
To: Prashant Rai <[email-masked]<mailto:[email-masked]>>
Cc: Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: FW: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Sir,

This is to escalate regarding a ticket raised by the borrower on 12th March 2025, which remains unresolved and has been pending for closure for 22 days. Despite our follow-up for approval from F&A since 30th Mar 2025, we have not received a response from the stakeholder within the prescribed timelines.

Case Details:

The issue pertains to discrepancies in the loan records of our borrower, Anita Kumari (Ram Bhawan), associated with the below three Loan IDs:

Loan ID 16353343: Marked as closed on 30th September 2023 in FIMO, but was actually closed on 2nd August 2021 in FINS.

Loan ID 33125309: Displays as still open in FIMO, although it was closed on 14th October 2021 in FINS.

Loan ID 34645299: Disbursed on 14th October 2021 with an amount of ?31,116 but does not appear in FIMO. Collections made towards this loan have been incorrectly updated in the previous loans (16353343 and 33125309).

Action required: Close the old loans and correctly allocate the payments to the new loan ID.

Request for Immediate Intervention: Given the delay in resolution, we request your intervention to expedite the process and ensure the matter is closed at the earliest.

Thanks & Regards,

Sandhya Chaganti

Senior Manager | Customer Support Service (CSS)
M:+91-9676588856
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006111283%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=UJfpbOL8s99KDicoqljGDnr1jwtZJQcCfRt7JNiVqg0%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006122657%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=u%2FjaF3T4b6wjq7wijaZ8pgoWZpbtQurd5EHwgrG6JQE%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006136129%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2FJB8aYi6N6wWiyTcOa2vk2PgWn49KRJ5%2BUElv2j%2BCgE%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006147751%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=os%2F246n8tcYcZxFcwzzXIfltOafDvV5jb9hPMcqhVGU%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006159025%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=P9h7iuaBCcMdoED%2B2wPhp69MWaBwoThkpOEWp%2BOajfE%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006170300%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=rDEarKDQAm0O1NyXGKsGb0jAun1z7%2FHHoHq%2FWQmXEas%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Bipin Puthran <[email-masked]<mailto:[email-masked]>>
Sent: 02 April 2025 11:49
To: Shilpa Jain <[email-masked]<mailto:[email-masked]>>; Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>
Cc: Prashant Rai <[email-masked]<mailto:[email-masked]>>; Arvind Murarka <[email-masked]<mailto:[email-masked]>>; Sriram Raju <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>; OPS HO <[email-masked]<mailto:[email-masked]>>
Subject: FW: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Shilpa,

Requesting your help and intervention in correcting and updating the case. Below are details and attached supporting documents for reference.

The details of the loan are not visible in FIMO, and this was caused due to system migration.

Based on the reply from the ops team- According to the system, loan ID 33125309 was closed on October 14, 2021. On the same date, another loan ID (34645299) was disbursed to the borrower with a loan amount of 31,116/-.

Loan ID 34645299 did not have any collections in FINS.

Additionally, this loan was not migrated to FIMO, but the closed loan (33125309) was incorrectly migrated to FIMO with a total outstanding amount of 38,216.16 which as of date, includes the principal+ interest and amounts (33,623.30 + 4,592.86)

Loan ID 34645299 in FIMO also has some collections (Principal Amount 18436.7 and Int 7719.14)

Please Note:  We need to remove the loan from ID 33125309 in FIMO and then add it to actual loan ID 34645299 in FIMO and we need to also map 33125309 collections to this Loan ID 34645299

The current ageing for this ticket is 21 days.

Warm Regards,

Bipin Puthran ®

Deputy Vice President | Customer Support Service
M: +91 9820788169
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006181505%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=TWZt9cUkN3ie%2Bdi%2FiFm5X1ew%2BRrUkNAlGJoJ7Bdw374%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006192867%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Gzp3eng%2BrepNNTjaspdmIYPNztJhEQVax7Ejdl3ZZ3Y%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006204183%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=yJ00W86FPHBvWSzUzBtjF71IHqAmCmfN7v1BJCP%2FBck%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006215500%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=DIQnVt7svcibE5gjkG62lKcFflhgj%2F9eZGzfmD4Wa4E%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006226680%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=4UVo7ng7z%2FYLdWAUWB723MQxV1GVasP3rl4f%2FBqCb7Y%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006238119%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=7sPCqQnyCe%2Boi8xqgT8hRXk8KxaV2aJC77UnHa%2F2%2BK0%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Bipin Puthran
Sent: 01 April 2025 13:21
To: Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>; Shilpa Jain <[email-masked]<mailto:[email-masked]>>
Cc: Prashant Rai <[email-masked]<mailto:[email-masked]>>; Arvind Murarka <[email-masked]<mailto:[email-masked]>>; Sriram Raju <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>; OPS HO <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Shilpa,

Please review the below correction and updating case. Below are details and attached supporting’s for reference.

Warm Regards,

Bipin Puthran ®

Deputy Vice President | Customer Support Service
M: +91 9820788169
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006249466%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=1z4nzZ2zu%2FSS2fXzch2ENiJVxc6k6iKODVZ3glrPEx0%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006260949%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=HYFE0L50OOIGDHi29ccKRn7Uxf6bb7sc1MfWemDt%2BiU%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006272184%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=r0vEbBZCHy7%2F%2B2hA%2FfyzAwUhEk1t2OZj28aJAB66C%2B0%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006283569%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=tAbCBf%2Bx%2FbdG%2B8EHi7683z4n0HzNPni8FvL1tsMfqGQ%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006300955%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=iij7mInIlO30X5CE5dLycAADWMKvtAVRMN4ZyGLVxdQ%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006312628%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=RcMR82z22tdueWfmpvO5vp%2FcZb4kPCWX%2FnGIRJ99gGI%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Vishal Sharma <[email-masked]<mailto:[email-masked]>>
Sent: 30 March 2025 17:47
To: Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Sunand Sahu [email-masked]<mailto:[email-masked]>; Shilpa Jain <[email-masked]<mailto:[email-masked]>>
Cc: Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>; Sriram Raju <[email-masked]<mailto:[email-masked]>>; Arvind Murarka <[email-masked]<mailto:[email-masked]>>; OPS HO <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Ok

+ Shilpa.

From: Bipin Puthran <[email-masked]<mailto:[email-masked]>>
Sent: 29 March 2025 21:05
To: Vishal Sharma <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>
Cc: Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>; Sriram Raju <[email-masked]<mailto:[email-masked]>>; Arvind Murarka <[email-masked]<mailto:[email-masked]>>; OPS HO <[email-masked]<mailto:[email-masked]>>
Subject: Re: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Sir,

FINS to FIMO transition and correction case.

This case was not sent to Internal Audit team because details of loan is not visible in FIMO and this was an issue caused due to system migration.

Based on the reply from ops team- According to the system, loan ID 33125309 was closed on October 14, 2021. On the same date, another loan ID (34645299) was disbursed to the borrower with a loan amount of 31,116/-.

Loan ID 34645299 did not have any collections in FINS.

Additionally, this loan was not migrated to FIMO, but the closed loan (33125309) was incorrectly migrated to FIMO with a total outstanding amount of 38,216.16 which as on date, includes the principal+ interest and amounts (33,623.30 + 4,592.86)

Loan ID 34645299 in FIMO also has some collections (Principal Amount 18436.7 and Int 7719.14)

Please Note:  We need to remove loan from ID 33125309 in FIMO and then add it to actual loan ID 34645299 in FIMO and we need to also map 33125309 collections to this Loan ID 34645299

Warm Regards,

Bipin Puthran

+91 9820788169

________________________________

From: Vishal Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 29, 2025 8:06:17 pm
To: Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Sunand Sahu <[email-masked]<mailto:[email-masked]>>
Cc: Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>; Sriram Raju <[email-masked]<mailto:[email-masked]>>; Arvind Murarka <[email-masked]<mailto:[email-masked]>>; OPS HO <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Is this verified by IA?

From: Bipin Puthran <[email-masked]<mailto:[email-masked]>>
Sent: 29 March 2025 19:12
To: Vishal Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Prashant Rai <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>; Sriram Raju <[email-masked]<mailto:[email-masked]>>; Arvind Murarka <[email-masked]<mailto:[email-masked]>>; OPS HO <[email-masked]<mailto:[email-masked]>>
Subject: Fw: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Vishal Sir,

Requesting your approval for corrections in the backed system by IT.

The borrower claims to have paid all their EMIs. However, the loan details and payment history are not updated in FIMO.

The borrower is also facing an (OD) issue due to these discrepancies. As we checked on his loan card, all EMIs have been signed for. The case was invested with the help of Ops HO team, and they have shared a synopsis.

Further case details as mentioned below in the trail for necessary reference.

Warm Regards,

Bipin Puthran

+91 9820788169

________________________________

From: Rohit Ramesh Rathi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 28, 2025 4:07:11 pm
To: Gundappa R Mulge <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Cc: Sudarshan Raosaheb Patil <[email-masked]<mailto:[email-masked]>>; Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Sakar Potdar <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>
Subject: Re: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear @Gundappa R Mulge<mailto:[email-masked]>,

I am attaching the loan ID details for the borrower, Anita Kumari. According to the system, loan ID 33125309 was closed on October 14, 2021. On the same date, another loan ID (34645299) was disbursed to this customer with a loan amount of 31,116. Loan ID 34645299 did not have any collections in FINS.

Additionally, this loan was not migrated to FIMO, but the closed loan (33125309) was incorrectly migrated to FIMO with a total outstanding amount of 38,216.16 which is as on date, which includes the principal and interest amounts (33,623.30 + 4,592.86). Loan ID 34645299 in FIMO has some collections Principal Amount 18436.7 Int 7719.14.

For your reference, I am attaching the borrower’s old FINS and FIMO repayment records.

Note:  We need to remove loan ID 33125309 from FIMO and then add it to actual loan ID 34645299 in FIMO and we need to map 33125309 collections to this 34645299.

Kindly let us know what could be done for the case & pls do the needful from your side.

As per the FINS:-

LoanID

Borrower name

Disbursement Date

Loan Closer Date

customer id

Loan Amount

HFS Name

Village/Locality

Center ID

16353343

ANITA KUMARI

5-Jun-19

2-Aug-21

SID951375009887

29975

RAM BHAWAN

Chak Hingui

586831

33125309

ANITA KUMARI

3-Sep-21

14-Oct-21

SID951375009887

52060

RAM BHAWAN

Chak Hingui

586831

34645299

ANITA KUMARI   (W/O : RAM BHAWAN)

14-Oct-21

NULL

SID951375009887

31116

RAM BHAWAN

Chak Hingui

586831

FIMO:-

?

BranchCode

BranchName

Center Name

Group Name

Village Name

Borrower Code

Borrower name

LoanID

Disbursement Date

Loan Amount

POS

ODI

Total Outstanding Amount

UP2800

Manjhanpur

586831

1071715

Nawaawan

SID951375009887

ANITA KUMARI

33125309

3-Sep-21

52060

33623.3

4592.86

38216.16

Thanks & Regards,

Rohit Ramesh Rathi

Management Trainee | Business Development
M:7620434831
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

[https://srampuat.spandanasphoorty.com/signatures/images/web.png]<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006324102%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Rsy%2FckFe2DJvswaQAGLRksuNZedB6es8xyTvU0WNx0E%3D&reserved=0> [https://srampuat.spandanasphoorty.com/signatures/images/linked_in.png] <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006336264%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=c7ksmIn4%2FYVqOTOiFa1VVEed7k8ZbR4auKBUepc0zKY%3D&reserved=0>  [https://srampuat.spandanasphoorty.com/signatures/images/facebook.png] <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006347912%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=SCki0TWfntrvWxlFDW7qXBzFveQId6Pn3n4NdKPvUsI%3D&reserved=0>  [https://srampuat.spandanasphoorty.com/signatures/images/instagram.png] <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006359566%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=DXGZjfUM4OB4IDAra9vRKjzDM8vzASphzqCN8weBFZE%3D&reserved=0>  [https://srampuat.spandanasphoorty.com/signatures/images/x.png] <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006371209%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=K8jGIG6DutqTxvJ4F6PMNZYLG0rxhcA%2B2KR%2Frrw35hM%3D&reserved=0>  [https://srampuat.spandanasphoorty.com/signatures/images/youtube.png] <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006382672%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=jO81CFQ%2BloVdoSwZm5xpogI%2BHXHXnuFVQ9UsePBwBK8%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

________________________________

From: Sakar Potdar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 27, 2025 11:27 AM
To: Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>; Rohit Ramesh Rathi <[email-masked]<mailto:[email-masked]>>
Cc: Sudarshan Raosaheb Patil <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: Re: 36231 OD Issue - FINS open & write off screen no data 34645299

@Rohit Ramesh Rathi<mailto:[email-masked]>

Regards,

Sakar

________________________________

From: Gundappa R Mulge <[email-masked]<mailto:[email-masked]>> on behalf of Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 27, 2025 10:52:00 AM
To: Sakar Potdar <[email-masked]<mailto:[email-masked]>>
Cc: Sudarshan Raosaheb Patil <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: FW: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Sakar,

We are currently facing an issue with a borrower who claims to have paid all their EMIs. However, the loan details and payment history are not reflected in the FIMO system. The borrower is also facing an overdraft (OD) issue due to these discrepancies. As we checked on his loan card, all EMIs have been signed for. Please let us know where all the EMI has been updated. Verify and update

Borrower<mailto:[email-masked]>

Spouse Name

  Loan No

Contact

Branch

State

ANITA KUMARI

RAM BHAWAN

34645299

7408148204

Manjhanpur

Uttar Pradesh

Gundappa Mulge

Executive | Customer Support Service
M: +91 9686996962
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006394287%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=KavMJ5UzQb%2Fu4JrwVD3r4vs8OxD2W2SZgIwpus%2BHbeA%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006406000%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=FQ5t1MY2UmnzW%2B%2F3Q19EukL29mlwDZ6Oz9SmKdreE5o%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006417619%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=GMn1F%2FOIN%2FmhfKWl9P7zTTB%2F2t%2FfSNABkDuSdbwKv1A%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006429309%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=UaTu6Yw8CvykuDruwlXTpnOUkBl5bWoPWZ4g4N%2Fo3NU%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006440961%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=rWGhFKpgdLu4nhJssmXU4TkBmstRHLua5e7fTUw3rfM%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006457816%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=V7hG5oJ5mNgBnpIjmlMHF4u2dXMzUPDGjFuyz%2FmTskM%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Gundappa R Mulge <[email-masked]<mailto:[email-masked]>> On Behalf Of Customer Support Service -SSFL
Sent: 24 March 2025 10:07
To: Srikanth Chary T (Consultant) <[email-masked]<mailto:[email-masked]>>
Cc: Sriram Raju <[email-masked]<mailto:[email-masked]>>; Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: FW: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Srikant Chary,

We are currently facing an issue with a borrower who claims to have paid all their EMIs. However, the loan details and payment history are not reflected in the FIMO system. The borrower is also facing an overdraft (OD) issue due to these discrepancies. please provide the current pending amount.

As of now, neither the MIS nor the Finance teams have the data for this loan in their systems. Below are the details from MIS and Finance Team

Borrower<mailto:[email-masked]>

Spouse Name

  Loan No

Contact

Branch

State

ANITA KUMARI

RAM BHAWAN

34645299

7408148204

Manjhanpur

Uttar Pradesh

Ticket Number : #SR-19974

Gundappa Mulge

Executive | Customer Support Service
M: +91 9686996962
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006472382%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=XHaf9NsQlrLTYmuXyFWXw6Qb138oDdkUOrFneOB5DFM%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006487615%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=E509PWnp%2BUOdnPeP2W7YcMgxu%2F2rsCvbR0YiLyKgqIE%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006502691%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=mYz5gWzHI0wxZuwib7XHcDIM64eYE34JvJnG7toWRjk%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006517632%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=FIpyArARyZ9CSArR5OnPas3Scs1YNwOXL7%2B3%2BsVDggU%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006532503%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=OhehMOjgICWPJjXQCJD9SQKQxxvUM5w8K4SOOvg0iqQ%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006547167%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=UCj74CK915p%2B%2BBCvPM9w5XyBnST5IEzW38me%2BMg5MBU%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Madhava Reddy Ganesuni <[email-masked]<mailto:[email-masked]>>
Sent: 20 March 2025 20:34
To: Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Cc: Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Pranay Velpula <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Team,

As per the system I’m provided the Form Number to this as you mentioned loan id in below .

Ganesuni Madhava Reddy

Assistant Manager | Business Analytics & Planning
M:9154264804
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

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________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Gundappa R Mulge <[email-masked]<mailto:[email-masked]>> On Behalf Of Customer Support Service -SSFL
Sent: Wednesday, March 19, 2025 9:46 AM
To: Madhava Reddy Ganesuni <[email-masked]<mailto:[email-masked]>>
Cc: Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Pranay Velpula <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: FW: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Madhava,

The Treasury team replied that the form number you have given is not found in our NEFT consolidation Data. Please provide the correct form number please look at this to see the any other form details are available.

Borrower<mailto:[email-masked]>

Spouse Name

  Loan No

Contact

Branch

State

ANITA KUMARI

RAM BHAWAN

34645299

7408148204

Manjhanpur

Uttar Pradesh

Gundappa Mulge

Executive | Customer Support Service
M: +91 9686996962
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006650105%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=5YUev5N3XH2FkPXwY%2FFq0%2FO3siu%2FGbuCJCLM3YHlR1M%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006664608%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=MBiyyVb2d8squB2tI1KlIEMhNvn5P11rrTn9dT4J2AE%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006679118%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=245HETz48x92nPioRrRvnpQpr7iPyinRGHOA8DnKGZU%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006693903%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Idnqon3lTVSjD3SzJnzJn%2Fd9TyOPvdz0dSxXw6wZSrU%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006708332%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=2yuCb2U9Uri75wg5gsZZAbwz3lH3NYKnDs5lJraKTa0%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006723575%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=k9oEOvolRRGkuaHW73NMQIOGE19GlqjNDso4sajiQqM%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Nageswara Tokala <[email-masked]<mailto:[email-masked]>>
Sent: 17 March 2025 10:29
To: Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Cc: Tarun Yarlagadda <[email-masked]<mailto:[email-masked]>>; Madhava Reddy Ganesuni <[email-masked]<mailto:[email-masked]>>; Pranay Velpula <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Naveen Vezendla <[email-masked]<mailto:[email-masked]>>; Treasury <[email-masked]<mailto:[email-masked]>>; Sravankumar U <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Gundappa,

Below form not found in our NEFT consolidation Data.

Form No: T004272864

Nageswara Rao Tokala

Deputy Manager | Finance & Accounts
M:9346840925
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

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________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Gundappa R Mulge <[email-masked]<mailto:[email-masked]>> On Behalf Of Customer Support Service -SSFL
Sent: 17 March 2025 10:13
To: Nageswara Tokala <[email-masked]<mailto:[email-masked]>>
Cc: Tarun Yarlagadda <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: FW: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Nageshwara,

Please find the below details and provide the loan details for the below borrower amount bank details and disbursement date

Customer ID

LOAN ID

FORM NO

DISBURSEMENT DATE

Branch Code

Branch Name

Borrower Name

HFS Name

Loan Amount

SID951375009887

34645299

T004272864

14-Oct-21

UP2800

Manjhanpur

ANITA KUMARI   (W/O : RAM BHAWAN)

RAM BHAWAN

31116

Gundappa Mulge

Executive | Customer Support Service
M: +91 9686996962
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006819108%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=2Dqu%2B74npTH6%2Fj%2B8ND%2BEAltq2%2F3n5i5vi8ifsRkweU8%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006830263%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=0qGPidDRoQbXmuNENychwvldHsYnWLLelsl6gIrO7pE%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006841586%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=vv0Q692duOsEaeAay%2FAAfA0jhftA%2FvqVowMM%2BsfFONk%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006853130%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=1lJVtKm8c2PdDOvlPslVYsj2XiR8s0prP4CorZxXEpY%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006864558%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=HEOPz3GrOdttXHEig4EySX3TiivNO7R6R58nLTDgBas%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006876007%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=aAYp5PNBNX3dL9zrvha6E11i5u6eOITIaXMM%2BOrhAKU%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Madhava Reddy Ganesuni <[email-masked]<mailto:[email-masked]>>
Sent: 13 March 2025 23:40
To: Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Cc: Pranay Velpula <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Team,

According to the FINS, this loan (34645299) was disbursed on October 14, 2021. This loan is not available in the FIMO Borrower Search and Write-Off screen. Please contact the respective

Branch Team, OPS Team, Finance Accounts Team, and Jayam Team. For your information, I have attached the borrower details and schedule.

Ganesuni Madhava Reddy

Assistant Manager | Business Analytics & Planning
M:9154264804
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006887576%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=t4Mj4BF5hE2b0OzdLtkY%2FRyOKHgHXCCRXnny%2BySendE%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006899032%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=YMBgmbRX6DIGDDVwfSn5jwNsVCfgflbdovxfo930gtA%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006910189%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=MUYB%2FhtE5%2B2Zfs6TFajTpru9ifMzCXh60nw9KHARL1s%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006926928%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=51GR1NVf5n076lnRWVGiO8Pd55rqrGc1Rdewe%2BZIKrY%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006939635%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=1IYrxaE4qcZFVmlVyjkvtUwvk8hRW3ekNFxfgK%2Fg4yM%3D&reserved=0>   <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Cvikas.shrivastav%40spandanasphoorty.com%7Ce6048dcc1bd04c7d3dea08dd7e58c98a%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638805642006950648%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=dK2jyIBuPFIKwPBpzvt8sMpcN8OhgltrnW6BIWNWRXc%3D&reserved=0>

________________________________

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 12, 2025 11:25 AM
To: Madhava Reddy Ganesuni <[email-masked]<mailto:[email-masked]>>
Cc: Pranay Velpula <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Madhava,

The borrower has stated that they have made all the necessary payments. However, we have checked FIMO, and the loan details are not appearing in the Borrower Search, nor can we find any information on the Write-Off screen. Additionally, there is no data available in FIMO reflecting the payments made.

Please provide the following:

  1.  The outstanding loan details.
  2.  The sub-ledger showing the payments made by the borrower.
  3.  A breakdown of how much has been paid, to ensure everything is accurately updated in the system

Borrower Details

Borrower<mailto:[email-masked]>

Spouse Name

  Loan No

Contact

Branch

State

ANITA KUMARI

RAM BHAWAN

34645299

7408148204

Manjhanpur

Uttar Pradesh

Thanks & Regards,

Gundappa Mulge

Executive | Customer Support Service (CSS)
TOLL-FREE: SSFL-18001205519

 Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

________________________________

On Mon, 17 Feb at 1:25 PM , CSS <[email-masked]<mailto:[email-masked]>> wrote:

Dear Sir/Madam,

Thank you for reaching out to Spandana Sphoorty Financial Limited. We appreciate your email and value your concern.

Please note that we will review the email and will respond to you within 2 working days. Your reference number for future correspondence is 36231. Your Patience is greatly appreciated as we work to address your concern.

If you have any urgent concerns, please feel free to contact us 1800-120-5519 (Toll-Free).

We appreciate your patience in the interim.

Best regards,

Team Customer Support Service (CSS)

Spandana Sphoorty Financial Limited

Note: This is an auto generated email for your query raised to Spandana Sphoorty, please do not reply to this email.

On Mon, 17 Feb at 1:25 PM , Manjhanpur Branch <[email-masked]<mailto:[email-masked]>> wrote: Dear sir,

 the loan of this member was distributed on the loan on 14/10/2021, but there is no detail in the Fimoveave while this loan was given by deducting money from a loan of 50 thousand.

Loan number -34645299

Member Name -Anita Kumari

36231:3163659

Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299
From: Ranjeet Kumar <[email-masked]>
To: Rohit Ramesh Rathi <[email-masked]>
Cc: Vipin Yadav <[email-masked]>, Sudarshan Raosaheb Patil <[email-masked]>, Ajay Gautam <[email-masked]>, Sakar Potdar <[email-masked]>, OPS HO <[email-masked]>
Date: Wed, 16 Apr 2025 05:43:14 +0000

@Rohit Ramesh Rathi<mailto:[email-masked]>

As per discussed regarding the borrower's complaint about an OD being reflected against at time exit employee Pramod kumar (SF0049004) conduct centre meeting.

ranjeet

From: Rohit Ramesh Rathi <[email-masked]>
Sent: 16 April 2025 10:47
To: Ranjeet Kumar <[email-masked]>
Cc: Vipin Yadav <[email-masked]>; Sudarshan Raosaheb Patil <[email-masked]>; Ajay Gautam <[email-masked]>; Sakar Potdar <[email-masked]>; OPS HO <[email-masked]>
Subject: Re: 36231 OD Issue - FINS open & write off screen no data 34645299

Hi @Ranjeet Kumar<mailto:[email-masked]> ji,

Please refer to the trail mail regarding the borrower's complaint about an OD being reflected against her name despite her claim of having paid the EMIs.

Kindly share the details of the concerned employee at the earliest, so that we can proceed with the CSS complaint accordingly.

Pls find the borrower details below -

LoanID

Borrower name

Disbursement Date

Loan Closer Date

customer id

Loan Amount

HFS Name

Village/Locality

Center ID

16353343

ANITA KUMARI

5-Jun-19

2-Aug-21

SID951375009887

29975

RAM BHAWAN

Chak Hingui

586831

33125309

ANITA KUMARI

3-Sep-21

14-Oct-21

SID951375009887

52060

RAM BHAWAN

Chak Hingui

586831

34645299

ANITA KUMARI   (W/O : RAM BHAWAN)

14-Oct-21

NULL

SID951375009887

31116

RAM BHAWAN

Chak Hingui

586831

Thanks & Regards,

Rohit Ramesh Rathi

Management Trainee | Business Development
M:7620434831
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993095181%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=EH24dKTzaFOxUyOyqm9Ug2Zk9sFE4xjxUehCsBHdB%2Fg%3D&reserved=0> <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993109839%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=OujX8HMccwRcshy2TTuFItJEMgwGzfv9Bckcf9nJALE%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993119735%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=3JJPTVMufbHdOC5qCY3JfMZRyB%2Fmi%2Fe6lbDGhPAgz1U%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993128637%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=OtNz5ZiZrjQODsnXnEaGaBaETXxg2SU4RUmaGhJM7lk%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993137761%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=fQiRvo1xNV4onzSuuaUrlyJljkF3jHev5hMukvFgbpc%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993146586%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=gpkIoczuSukQgdkEXzqqEyW2s9D9CIeQrcJOMDvGwII%3D&reserved=0>

  _____

Integrity | Collaboration | Agility | Receptiveness | Empathy

  _____

From: Rohit Ramesh Rathi
Sent: Friday, March 28, 2025 4:07 PM
To: Gundappa R Mulge; Customer Support Service -SSFL
Cc: Sudarshan Raosaheb Patil; Bipin Puthran; Sakar Potdar; Sandhya Chaganti
Subject: Re: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear @Gundappa R Mulge<mailto:[email-masked]>,

I am attaching the loan ID details for the borrower, Anita Kumari. According to the system, loan ID 33125309 was closed on October 14, 2021. On the same date, another loan ID (34645299) was disbursed to this customer with a loan amount of 31,116. Loan ID 34645299 did not have any collections in FINS.

Additionally, this loan was not migrated to FIMO, but the closed loan (33125309) was incorrectly migrated to FIMO with a total outstanding amount of 38,216.16 which is as on date, which includes the principal and interest amounts (33,623.30 + 4,592.86). Loan ID 34645299 in FIMO has some collections Principal Amount 18436.7 Int 7719.14.

For your reference, I am attaching the borrower’s old FINS and FIMO repayment records.

Note:  We need to remove loan ID 33125309 from FIMO and then add it to actual loan ID 34645299 in FIMO and we need to map 33125309 collections to this 34645299.

Kindly let us know what could be done for the case & pls do the needful from your side.

As per the FINS:-

LoanID

Borrower name

Disbursement Date

Loan Closer Date

customer id

Loan Amount

HFS Name

Village/Locality

Center ID

16353343

ANITA KUMARI

5-Jun-19

2-Aug-21

SID951375009887

29975

RAM BHAWAN

Chak Hingui

586831

33125309

ANITA KUMARI

3-Sep-21

14-Oct-21

SID951375009887

52060

RAM BHAWAN

Chak Hingui

586831

34645299

ANITA KUMARI   (W/O : RAM BHAWAN)

14-Oct-21

NULL

SID951375009887

31116

RAM BHAWAN

Chak Hingui

586831

FIMO:-



BranchCode

BranchName

Center Name

Group Name

Village Name

Borrower Code

Borrower name

LoanID

Disbursement Date

Loan Amount

POS

ODI

Total Outstanding Amount

UP2800

Manjhanpur

586831

1071715

Nawaawan

SID951375009887

ANITA KUMARI

33125309

3-Sep-21

52060

33623.3

4592.86

38216.16

Thanks & Regards,

Rohit Ramesh Rathi

Management Trainee | Business Development
M:7620434831
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993154664%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=DiXKKRLA49jPK4g4rxZlQ2YfSgogpGdzC96uSV%2BtA4A%3D&reserved=0> <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993163758%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=K2nlENi4GW1iJ4XfYD2cffpFE9jb8EfZ1sAwObeJ7IU%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993173639%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=45GIgsEnV32sMeM%2FiRQl48yK9jsZmyYUtH8IH8fzj78%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993183482%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=CDqe4VZ0x%2B2T4HTvgo4bRDLZjtER5YRWUk9RRr3axIk%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993192400%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=qU7fHsCrp2ocQ1kpIXO1yh1jVEKVbledrabGlnHAPdM%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993201310%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=iRXlU1bY%2F0vTZmHCf4F5eT3UyBdKo3cuZgPXXKz1p2Y%3D&reserved=0>

  _____

Integrity | Collaboration | Agility | Receptiveness | Empathy

  _____

From: Sakar Potdar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 27, 2025 11:27 AM
To: Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>; Rohit Ramesh Rathi <[email-masked]<mailto:[email-masked]>>
Cc: Sudarshan Raosaheb Patil <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: Re: 36231 OD Issue - FINS open & write off screen no data 34645299

@Rohit Ramesh Rathi<mailto:[email-masked]>

Regards,

Sakar

  _____

From: Gundappa R Mulge <[email-masked]<mailto:[email-masked]>> on behalf of Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 27, 2025 10:52:00 AM
To: Sakar Potdar <[email-masked]<mailto:[email-masked]>>
Cc: Sudarshan Raosaheb Patil <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: FW: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Sakar,

We are currently facing an issue with a borrower who claims to have paid all their EMIs. However, the loan details and payment history are not reflected in the FIMO system. The borrower is also facing an overdraft (OD) issue due to these discrepancies. As we checked on his loan card, all EMIs have been signed for. Please let us know where all the EMI has been updated. Verify and update

Borrower<mailto:[email-masked]>

Spouse Name

  Loan No

Contact

Branch

State

ANITA KUMARI

RAM BHAWAN

34645299

7408148204

Manjhanpur

Uttar Pradesh

Gundappa Mulge

Executive | Customer Support Service
M: +91 9686996962
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993209510%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=PX3e2jjUyeM%2F%2Br8pCCPIurwv6vgZYWeqRySsl%2BBc1s4%3D&reserved=0> <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993217750%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=HJej%2BBij1FSswjS0pIDcO%2FioW9fgSKkY%2BYTFqlza9zM%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993225722%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=5OA0%2BLoHzStIqX1gRNt9a4BnxMUvIcptl4%2FXe7PRFUM%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993233815%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=AnPrmsDkvXN8GSZwEnQTOGPu5Sd0uYRxw6Wqa733M4A%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993242395%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=yr3sSY2ks00wY7%2FcU2QWaBKTP8nahF%2FxsOKII9uTZNw%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993251045%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=V%2FoderZne4LXsfJWkpiN3pAtPaMIxsKCkoYPIInsvPY%3D&reserved=0>

  _____

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Gundappa R Mulge <[email-masked]<mailto:[email-masked]>> On Behalf Of Customer Support Service -SSFL
Sent: 24 March 2025 10:07
To: Srikanth Chary T (Consultant) <[email-masked]<mailto:[email-masked]>>
Cc: Sriram Raju <[email-masked]<mailto:[email-masked]>>; Bipin Puthran <[email-masked]<mailto:[email-masked]>>; Sandhya Chaganti <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: FW: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Srikant Chary,

We are currently facing an issue with a borrower who claims to have paid all their EMIs. However, the loan details and payment history are not reflected in the FIMO system. The borrower is also facing an overdraft (OD) issue due to these discrepancies. please provide the current pending amount.

As of now, neither the MIS nor the Finance teams have the data for this loan in their systems. Below are the details from MIS and Finance Team

Borrower<mailto:[email-masked]>

Spouse Name

  Loan No

Contact

Branch

State

ANITA KUMARI

RAM BHAWAN

34645299

7408148204

Manjhanpur

Uttar Pradesh

Ticket Number : #SR-19974

Gundappa Mulge

Executive | Customer Support Service
M: +91 9686996962
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993259664%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Wah%2Fy6LH2bD0VhwQeiv1FTsqoRaTHiTHs%2Ba%2F8umPseo%3D&reserved=0> <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993268206%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=61MOdd1S96FwRMZIjXcAFh%2B1DzOCCEWhRKNv3akLyeE%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993276722%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=qbqFahtfwMJ9xEsbfPaGIoCthpiK4nvZ6Ope8PKltXQ%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993287217%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=5NWgAEqyyijvZu7MPsF1GnDQNh4Q27XQyRf1zTo2ueQ%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993297159%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=JR%2BlK6KYmmHDimGcZqJHDBxT01m4reMuHNI4Tc8DlOk%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993306574%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=oSufznjw%2FG6l27LQA6ID91uBdAtcRRRcOflEOBXOKho%3D&reserved=0>

  _____

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Madhava Reddy Ganesuni <[email-masked]<mailto:[email-masked]>>
Sent: 20 March 2025 20:34
To: Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Cc: Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Pranay Velpula <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Team,

As per the system I’m provided the Form Number to this as you mentioned loan id in below .

Ganesuni Madhava Reddy

Assistant Manager | Business Analytics & Planning
M:9154264804
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993316010%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=YzQBF9pjxBdp%2B0SF%2FCn3L%2BBtGPVSW%2FCweDhSqQEJ0hc%3D&reserved=0> <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993326950%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=lvoXAsYuLUFc52CXyjB3cV0dRkhhiSoxfEPQcHrw%2FIE%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993342979%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=cr6VgWnSMhXL75o2Sllan91GbkgYXAtFSxNgU1YVQi4%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993355927%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xXyqmn3B2vJFzfwzrrm9kG1JWgJDLrziQCjLqdgbhHw%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993366919%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=fL%2FUGZujN88m2tXjezi%2BkoxihelP5eEVS4GRYHaFV0E%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993377562%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=YIRedlOXDve005R3vgteG5d9dk6G%2B1jSldoMlt29ve4%3D&reserved=0>

  _____

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Gundappa R Mulge <[email-masked]<mailto:[email-masked]>> On Behalf Of Customer Support Service -SSFL
Sent: Wednesday, March 19, 2025 9:46 AM
To: Madhava Reddy Ganesuni <[email-masked]<mailto:[email-masked]>>
Cc: Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Pranay Velpula <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: FW: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Madhava,

The Treasury team replied that the form number you have given is not found in our NEFT consolidation Data. Please provide the correct form number please look at this to see the any other form details are available.

Borrower<mailto:[email-masked]>

Spouse Name

  Loan No

Contact

Branch

State

ANITA KUMARI

RAM BHAWAN

34645299

7408148204

Manjhanpur

Uttar Pradesh

Gundappa Mulge

Executive | Customer Support Service
M: +91 9686996962
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993387262%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=k1Dq2hBsWxgl0S8sWQAkj6p2i3uLOGx2mfGy4zWotEA%3D&reserved=0> <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993397101%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=BFJUa8zSmepqD0vH13RFvNbemrMMs5AJEd0%2F85O2g%2Bs%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993406485%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=y2optDc0B%2Ftr7A3fq6IFq78ndervTYpEjoF%2FeTyqBlY%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993415849%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=yAY8w%2BGQR%2FLfTfFJtXpYVul6nu%2FstGAIPaRZxdNVIhQ%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993424949%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=5ul1H2GN9%2B78gVyNms4dRX7YN98VJKk4F1prOxhwcdE%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993434427%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=CIVgoacc%2FHbzi9sXReiC9N6gSb%2FgrDX7sWzX%2FhjxEE8%3D&reserved=0>

  _____

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Nageswara Tokala <[email-masked]<mailto:[email-masked]>>
Sent: 17 March 2025 10:29
To: Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Cc: Tarun Yarlagadda <[email-masked]<mailto:[email-masked]>>; Madhava Reddy Ganesuni <[email-masked]<mailto:[email-masked]>>; Pranay Velpula <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Naveen Vezendla <[email-masked]<mailto:[email-masked]>>; Treasury <[email-masked]<mailto:[email-masked]>>; Sravankumar U <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Gundappa,

Below form not found in our NEFT consolidation Data.

Form No: T004272864

Nageswara Rao Tokala

Deputy Manager | Finance & Accounts
M:9346840925
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993443220%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=UKH5HWdkch%2Fj5DossXhcRLonj4%2BbPEYC%2BMUphwEOInI%3D&reserved=0> <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993451765%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=KizVX7Uo51wtIEBwdNAoCbOImo11hn957U%2BeSXLPLi4%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993460688%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=VhD2z%2Fw%2BwfwvMfHHU7k%2F061DsLQ%2F3iYdz9ufv%2F1SPMs%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993469873%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=aP9HSynJEXPfe8ZxUPvnjJeT7mrT6wwl%2BTCX0zS3zM8%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993478433%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=cWxncz0hBYvTEsCHsMDfGwI5qzoGZqaZM%2BB%2FPBBKYdQ%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993491399%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=HKGnurdgGF%2Fk6bnCb628F3Zcur9Z2kd6bfc3qbpRYws%3D&reserved=0>

  _____

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Gundappa R Mulge <[email-masked]<mailto:[email-masked]>> On Behalf Of Customer Support Service -SSFL
Sent: 17 March 2025 10:13
To: Nageswara Tokala <[email-masked]<mailto:[email-masked]>>
Cc: Tarun Yarlagadda <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: FW: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Nageshwara,

Please find the below details and provide the loan details for the below borrower amount bank details and disbursement date

Customer ID

LOAN ID

FORM NO

DISBURSEMENT DATE

Branch Code

Branch Name

Borrower Name

HFS Name

Loan Amount

SID951375009887

34645299

T004272864

14-Oct-21

UP2800

Manjhanpur

ANITA KUMARI   (W/O : RAM BHAWAN)

RAM BHAWAN

31116

Gundappa Mulge

Executive | Customer Support Service
M: +91 9686996962
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993502394%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=KV7YZ9bPwV4%2F7TvgWkjmjkNEfe43U1wZ58r22gfYzEo%3D&reserved=0> <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993512030%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=P4aSdUIwN6cFlTCxHOFFzhbY5MHFcagoaLbvpKVh0dM%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993521320%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=9zW9a%2FIRZkSNGkoJF8lX0S4Wd9HPR9Z%2B1nZCBBmueHU%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993530588%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=7dPJNWQ6eukWVfIw9wGqJTBfHc7gj3bcog2oBuAqcD4%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993539545%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=6I4gsE1DNAzQOkBwvQfoIl3Mi40cDOwo4XLTusi8cqU%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993548614%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2BjQnBr5OhW47XoHAg%2FK5gD6Akxc0l%2FuXC1RIohbgJCo%3D&reserved=0>

  _____

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Madhava Reddy Ganesuni <[email-masked]<mailto:[email-masked]>>
Sent: 13 March 2025 23:40
To: Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Cc: Pranay Velpula <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>
Subject: RE: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Team,

According to the FINS, this loan (34645299) was disbursed on October 14, 2021. This loan is not available in the FIMO Borrower Search and Write-Off screen. Please contact the respective

Branch Team, OPS Team, Finance Accounts Team, and Jayam Team. For your information, I have attached the borrower details and schedule.

Ganesuni Madhava Reddy

Assistant Manager | Business Analytics & Planning
M:9154264804
Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

<https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspandanasphoorty.com%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993557658%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=4QLIWkqirU7q3EX44FOXjL3%2B%2B287tBXPSbemnFhbOj4%3D&reserved=0> <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215682%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993566190%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=d2TC33Fb7GgANIve4W74DpDa%2F5xI1XaFSm1GzLSAC8g%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fprofile.php%3Fid%3D100088770888545&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993575074%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=WWMI6RlZ08dLyR4fUYsJyN3lNvQy4fW1pEbJN6bsV1Y%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fspandanasphoorty__%2F&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993584016%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=svhPKz05vWxys1EbufJ2omj0lMlPgJTAdZe%2B3V1l%2FUQ%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSSphoorty&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993592812%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=1%2FEd73peYoZRZImAFoC5SgbcuFVFrYwiTtlfgmX3V8Q%3D&reserved=0>  <https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Spandana..%2Ffeatured&data=05%7C02%7Csudarshan.Patil%40spandanasphoorty.com%7C3dcbf7ab47a34597229108dd7ca994ea%7Cf35a4b8194374856bad3a1147a1c5e15%7C0%7C0%7C638803789993601161%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=JPtdeACZfciQRe%2FkbcpaLnZ6weu%2F8Y7g936mlFct7Xs%3D&reserved=0>

  _____

Integrity | Collaboration | Agility | Receptiveness | Empathy

From: Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 12, 2025 11:25 AM
To: Madhava Reddy Ganesuni <[email-masked]<mailto:[email-masked]>>
Cc: Pranay Velpula <[email-masked]<mailto:[email-masked]>>; Sambasiva Goli <[email-masked]<mailto:[email-masked]>>; Customer Support Service -SSFL <[email-masked]<mailto:[email-masked]>>
Subject: 36231 OD Issue - FINS open & write off screen no data 34645299

Dear Madhava,

The borrower has stated that they have made all the necessary payments. However, we have checked FIMO, and the loan details are not appearing in the Borrower Search, nor can we find any information on the Write-Off screen. Additionally, there is no data available in FIMO reflecting the payments made.

Please provide the following:

1.      The outstanding loan details.
2.      The sub-ledger showing the payments made by the borrower.
3.      A breakdown of how much has been paid, to ensure everything is accurately updated in the system

Borrower Details

Borrower<mailto:[email-masked]>

Spouse Name

  Loan No

Contact

Branch

State

ANITA KUMARI

RAM BHAWAN

34645299

7408148204

Manjhanpur

Uttar Pradesh

Thanks & Regards,

Gundappa Mulge

Executive | Customer Support Service (CSS)
TOLL-FREE: SSFL-18001205519

 Spandana Sphoorty Financial Limited
Galaxy Wing B, 16th Floor, Opp IKEA, Hyderabad - 500081

  _____

   On Mon, 17 Feb at 1:25 PM , CSS <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Sir/Madam,

   Thank you for reaching out to Spandana Sphoorty Financial Limited. We appreciate your email and value your concern.

   Please note that we will review the email and will respond to you within 2 working days. Your reference number for future correspondence is 36231. Your Patience is greatly appreciated as we work to address your concern.

   If you have any urgent concerns, please feel free to contact us 1800-120-5519 (Toll-Free).

   We appreciate your patience in the interim.

   Best regards,

   Team Customer Support Service (CSS)

   Spandana Sphoorty Financial Limited

   Note: This is an auto generated email for your query raised to Spandana Sphoorty, please do not reply to this email.

      On Mon, 17 Feb at 1:25 PM , Manjhanpur Branch <[email-masked]<mailto:[email-masked]>> wrote: Dear sir,

       the loan of this member was distributed on the loan on 14/10/2021, but there is no detail in the Fimoveave while this loan was given by deducting money from a loan of 50 thousand.

      Loan number -34645299

      Member Name -Anita Kumari

      36231:3163659