Dear sir
        I am writing in response to the show cause notice referenced above, received by me on. I respectfully and strongly deny the allegations of habitual neglect of work, work negligence, and violation of the company’s Code of Conduct as outlined in the notice. I am deeply committed to my responsibilities and have consistently upheld the highest standards of professionalism and integrity during my tenure with the company. Below, I provide a detailed explanation of the incident in question and assert my defence, supported by my impeccable past record.

Clarification of the Incident: The allegation pertains to an incident involving the keys to the Narnaund Branch, which were inadvertently taken by the Branch Manager (BM). I wish to clarify the factual circumstances surrounding this incident:

1. Unintentional Mix-Up of Keys: On the day of the incident, I had placed my set of keys on the table, when I went to the shower. The BM, assuming he was picking up his own keys from the table, mistakenly took mine. At the time, his own keys were already in his possession. This was an honest mistake, and there was no deliberate act on my part to hand over my keys or violate the key policy.

2. Immediate Action Taken: Upon realizing that my keys were missing, I immediately started searching for the keys and found them nowhere, then I contacted the BM to inquire if he had seen them. During that conversation, he initially stated that he had taken his own keys from the table. When I clarified that my keys were on the table, he checked and confirmed that he had mistakenly taken mine. He assured me that he would return to the branch shortly to return the keys.

3. Repeated Follow-Ups: Despite his assurance, the BM did not return. I made several attempts to contact him, thereafter, urging him to return the keys immediately. Unfortunately, he failed to respond or return, and I later learned of his absconding from the branch. At no point did I willingly or negligently provide him with the keys, nor did I fail to act diligently once I realized the error.

4. No Negligence on My Part: The incident was a result of an unintentional error by the BM, not due to any negligence or lack of care on my part. I adhered to standard procedures and took immediate corrective action upon discovering the issue. The allegation of “misusing the key policy” is baseless, as I did not hand over the keys or act in violation of company protocols.


Defence Based on Past Record: 
I would like to highlight my exemplary track record with the company, which further supports my commitment to my duties and refutes the claim of habitual neglect:

1. Consistent Performance: Over the course of my employment, I have consistently met or exceeded performance expectations, as evidenced by 2 trophies acquired by me for highest disbursement and collection and promotion on Narnaund branch. My dedication to my role has been acknowledged by my colleagues and superiors.

2. Adherence to Policies: I have always adhered strictly to the company’s policies and Code of Conduct. There has never been any prior instance of misconduct, negligence, or violation of company procedures on my part.
3. Proactive Approach: I have a proven history of taking proactive measures to safeguard company assets and ensure operational integrity. My actions in this incident—immediately contacting the BM and persistently following up—reflect my diligence and commitment to rectifying the situation.
4. Rohtak Branch recognition: as currently I am in Rohtak branch. My due diligence and dedication to work can be inquired from the Rohtak branch as well as same can be assert by the BM. 

Conclusion. 
The incident involving the keys was an unfortunate and unintentional error caused by the BM’s mistake, not by any negligence or misconduct on my part. I acted promptly and responsibly to address the issue, and my past record demonstrates my sincerity, professionalism, and adherence to company standards. The allegations of habitual neglect and violation of the Code of Conduct are unfounded and do not align with the facts or my conduct as an employee.

I respectfully request that the company review the circumstances objectively and withdraw the allegations against me. I am willing to cooperate fully with any further investigation and provide additional details or evidence,

Thank you for considering my explanation. I trust that the company will uphold fairness and justice in resolving this matter.

Yours sincerely,  
Mohammad Iqbal  
Designation - BQM
Employee ID-SF0061735


