During the ZIC meeting, the committee raised an issue regarding the alleged employee’s failure to complete the End of Day (EOD) process on time. When questioned, the employee explained that staff members were arriving late to the branch due to challenges faced in the field, which consequently delayed the EOD. It was also noted that a cash shortage was identified at the branch; however, this issue was subsequently resolved. The committee further decided to issue a warning letter as there was lacking in policy adherence.