During ZIC it was clear that the incident happened because few customers sent the EMI amount to his account without his knowledge and when he came to know about this, there were a ring leader active in the center who used to collect the amount but did not give it to the CA, due to which the customer sent the amount directly to our employee. After knowing this Animesh immediately paid the amount and asked the customer not to send any amount through online process. This is regrettable. Therefore, the committee decided to close the case with a drop charge.