Borrower rasied the complaint to CSS on 05-April-2025 by stating that she has paid all the EMIs, which are updated on the loan card. The information received to Internal Audit on 30-April-2025 and observed that the Branch team was already raised the complaint to Compliants Team on 28-April-2025.

Moreover, during the investigation it has been observed that the Borrower Shabana Khatoon/23870069 has paid an EMI amount of Rs. 2,050/- to Branch Manager Krishnakant Prajapati/SF0045571 on 02-May-21 but the same was not posted in the FIMO. As per the borrower written statement, BM Krishnakant Prajapati/SF0045571 collected an EMI of Rs. 2,050/- on 02-May-21, but he has mentioned the wrong date as 02-Jun-21 on the loan card.

Note: In the month of June'2021, the borrower had paid the EMI of Rs. 2,050/- to LO Sumit Sahu/SF0057112 and the LO had also updated his signature on the loan card, the same was also not found updated in the FIMO. (Fraud captured in the report bearing compliant number - FN25-26-00404)

Total Fraud Amount = Rs. 2,050/-
Amount Recovered and Accounted in FIMO = Rs. 0/-
Net Fraud Amount (To be Recovered) = Rs. 2,050/-