Borrower rasied the complaint to CSS on 05-April-2025 by stating that she has paid all the EMIs, which are updated on the loan card. The information received to Internal Audit on 30-April-2025 and observed that the Branch team was already raised the complaint to Compliants Team on 28-April-2025.

Moreover, during the investigation it has been observed that the Borrower Shabana Khatoon/23870069 has paid 2 EMI's amount of Rs. 2,050*2 = 4,100/- to Loan Officer Sumit Sahu/SF0057112 on the below-mentioned dates but the same was not posted in the FIMO. 
Date -: 02-Jun-21 Rs. 2,050/-
Date -: 02-Sep-21 Rs. 2,050/-

Total Fraud Amount = Rs. 4,100/-
Amount Recovered and Accounted in FIMO = Rs.00/-
Net Fraud Amount (To be Recovered) = Rs. 4,100/-