Dear Sir/Madam,  BI am writing in reference to the Show Cause Notice dated 25/06/2025 regarding Complaint No. DC-FY-2025-02219, related to the reported process lapse and the alleged non-deposit of Rs. 1,04,657/- at Kadapa-3 Branch (APIL0377) on 23rd June 2025.At the outset, I would like to state that I have always strived to fulfill my duties as Cluster Manager with sincerity, dedication, and in full alignment with the Company’s code of conduct and compliance framework.1. No Direct Role in Daily Cash Handling: As a Cluster Manager, I am not directly involved in daily cash handling or deposit-related processes, which are managed by the respective Branch Manager and branch staff. In this instance, the branch team did deposit the amount on the same day. However, the Accounts Team rejected the transaction due to the amount not reflecting in the bank statement at that time.2. Immediate Escalation and Support: Upon becoming aware of the issue on 23rd June, I immediately escalated it to the concerned higher authorities. I also extended full cooperation with the internal verification process and guided the branch team on reconciliation steps and necessary corrective actions.3. Proactive Oversight Measures: To prevent such instances in the future, I have strengthened the cluster-level monitoring and reinforced the importance of timely cash deposits and strict adherence to financial protocols to all branch teams.4. Commitment to Compliance and Integrity: I take this matter very seriously and reaffirm my commitment to the Company’s integrity, discipline, and operational guidelines.I respectfully request that the above clarification be taken into consideration. I am available for any further information or discussion as may be required.Thank you for giving me the opportunity to respond.
