I would like to respectfully inform you that I do not accept the allegation that has been made against me. I sincerely request that I be given an opportunity to verify this matter directly with the customer concerned, so that the truth can come to light.
As per our company policy, such matters should be clarified through a face-to-face discussion with the client. I am confident that once this happens, the facts will become clear, and I will be able to prove my position.
I kindly request your support in allowing this verification process to take place.
Thank you for your understanding and cooperation.
