On May 2, 2025, a physical cash verification was conducted at the Kasganj/UP3410 branch. The verification revealed a cash shortage of ₹118,183 in the vault. As per Cluster Manager Bhojendra Kumar (SF0073535), it was noted that on April 11, 2025, BQM Ravindra Mahura (SF0072245) had informed him via phone that both keys to the vault were lost, preventing him from depositing ₹158,181 into the bank. Subsequently, AVP Hariom Singh (SF0078077) emailed the Head Office (HO) for a second set of keys. The second set was received from HO on April 21, 2025, and the vault was opened, revealing zero cash at that time.

On April 22, 2025, ₹40,000 was recovered from BQM, and both employees were suspended: BQM Ravindra Mahura (SF0072245) and LO Jogendra Yadav (SF0091853). Both were the key holders of the vault at the time of the incident and were responsible for the cash shortage of ₹158,183. Due to the branch manager was not present at the branch both Ravindra Mahura and Jogendra Yadav were the holders of the safe locker keys. They were present during the inquiry call and denied the allegations, claiming that the keys were lost, which led to the cash shortage, and stated that they had no further information regarding the matter.
