Dear Sir,

   I acknowledge receipt of the Show Cause Notice dated 24/04/2025 regarding Complaint No. DC-FY-2025-00725. I sincerely regret any oversight or procedural lapse that may have occurred.

Regarding the allegation of non-deposit of Rs. 27,120/- at Branch AP0127 (Atmakur, Nellore) on 22/04/2025, I wish to clarify the situation. An amount of Rs. 27,120/- has been identified as part of fraudulent activity involving the loan officer. This issue has already been reported to the compliance team. However, due to the concerned individual being on leave, the complaint ID has not yet been generated, and we anticipate receiving it soon.

I want to assure you that I have always upheld company policies and acted with integrity in all my responsibilities. It was never my intention to deviate from established protocols, and I remain fully committed to ethical practices and procedural accuracy in my role.

I appreciate the opportunity to present my response and am available for further discussions if required. Kindly consider my explanation, and please inform me of any additional steps I need to take in this regard.

Sincerely, 
Sivakrishna Ramatheertham 
Cluster manager
