Dear Sir,

I am writing this in response to the Show Cause Notice dated 28/07/2025 regarding the complaint number DC-FY-2025-02863.

First and foremost, I would like to sincerely express my regret if any of my actions have caused inconvenience or have been perceived as a violation of the company’s policies. I have always aimed to perform my duties as a Branch Quality Manager with full responsibility and integrity.

Regarding the issue of delay in collection posting in FIMO, I accept that there may have been a lapse from my side unintentionally. I assure you that there was no intention to neglect my duties or violate any process. I am willing to take corrective actions to ensure such delays do not happen again.

On the matter of unprovoked behavior or use of inappropriate language with colleagues, I would like to state that it was never my intention to disrespect or hurt anyone. If any of my words or behavior have been misunderstood or caused discomfort to any team member, I truly apologize for the same. I will be more careful and mindful in future interactions.

I respect the company’s code of conduct and values, and I am committed to improving and aligning my behavior and work in accordance with the organization’s expectations.

I kindly request you to consider my explanation and assure you of my continued dedication and professionalism.