There was complaint raised by member through help of branch team (BQM & BM) in which as per borrower she had already paid total loan amount but in system there was pendency left. Details of issue mentioned in following points below:-

1.	Loan disbursed to borrower on 14-10-2021.
2.	Collection input done in system till 2022 but few EMI’s not entered even after cash received by LO who where present at that time. This was due to her Loan ID which was not visible in Input screen.
3.	Collection amount was given to then Cashier but there is no record available. Cashier is not in company right now. This center meeting was conducted by multiple Lo’s including current BQM Acchelal.
4.	Borrower visited multiple times in branch but her issue was not resolved but when this case got identified by BQM Acchelal. He took steps ahead and mailed to customer complaint team.
5.	OD amount which is already paid identified by Audit and complaint raised against 2 staff (Acchelal and Pramod). Pramod is currently exit staff. 
6.	To control center meeting further BQM Acchelal paid whole OD amount and case is cleared now.

In light of the incidents that took place, it is evident that BQM Acchelal took initial steps to identify issue, raised issue (through mail)and resolved without hampering center meeting. It is a request to close this case with warning letter to Acchelal (BQM) considering his past record and current performance.
