Dear Team,

During the internal audit team's verification in April 2025, the following observations were noted:
- On April 2025, a BQM submitted claims for Maintenance, Water, Cartridge, and Stationery bills. However, the accounts team rejected all transactions on the same day.
- Subsequently, the accounts team informed the business team via email to verify the incident.
- The business team registered a complaint with the complaint team regarding the issue.

It was confirmed that the claimed amount was not withdrawn from the branch.
Additionally, this case has been categorized under the financial category. We request that it be reclassified under the non-financial category.