I, Arun Singha Roy, Credit Assistant at SSFL (Malbazar Branch), would like to bring to your attention an issue that recently occurred in the Metli village center involving 59 demands across 5 centers.
Initially, all members were paying their EMIs regularly. However, on one occasion, no collection could be made. Upon inquiry, we learned that a group claiming to be from Joylakshi Agrofers had intervened, stating that the members had taken loans on behalf of a person named Jaychand Barik, a key figure in their company. They assured us that Jaychand would repay the dues himself and strictly instructed that the members should not be pressurized, nor should their CIBIL be negatively impacted. They warned that failure to comply could result in halting collections across the entire Malbazar Branch. They requested a grace period of one month.
We immediately informed our Reporting Manager and, in the meantime, collected pre-closure amounts from the concerned members and continued to maintain EMI payments. Later, we discovered that this issue was not isolated—other microfinance institutions had also been misled in a similar way by the same individuals.
The affected members have now filed a complaint at the local police station, which we have reported to our BM. An OD has been placed on the accounts accordingly. We are currently working to resolve the pre-closure issues by arranging repayment ourselves.
While we understand this does not justify the deviation from standard procedures, we sincerely regret the incident. We assure you this will not happen again and humbly request your understanding and a chance to continue serving the organization with integrity.