Dear Sir,

I am writing in response to the Show Cause Notice dated 18/06/2025 regarding the above-mentioned complaint.

I take my responsibilities and the company’s code of conduct with the utmost seriousness. Upon learning of the issue, I immediately reviewed the matter and initiated corrective measures to understand the root cause and prevent recurrence.

To clarify:
An amount of ₹14,119/- was inadvertently double-posted to customer accounts by the loan officer.
As Cluster Manager, I was informed on the same day and promptly escalated the matter via email to my reporting managers. I obtained approval from the Chief Business Officer (CBO) to proceed with corrective action.

Since then, I have been closely coordinating with the concerned branch to ensure the issue is resolved efficiently. I have provided guidance to the involved staff and reinforced stricter monitoring protocols to minimize the risk of similar errors in the future.

I sincerely regret any inconvenience this may have caused and remain fully committed to upholding company policies and standards. I respectfully request that, in light of the prompt actions taken and my continued diligence, disciplinary action may be reconsidered.

Thank you for the opportunity to present my explanation.
