"Complaint raised by borrower against LO Muna Kumar Thakur/SF0085097 post verification identified some things which are mentioned bellow:-
1. As per borrower statement she did not took a new loan after settled her old loan even she continuously paying her emi as per old loan card rs.2250/-. As per the loan card she paid her emi till March'25.
2. Her new loan was disbursed on dated 23-08-24 by E-sign process but borrower and her husband did not came to the branch. After this LO Muna went to borrower's house and told that mistakenly amount credited in your account so kindly return that amount to me and borrower return that amount on dated 02-10-24 amounting of rs.47000/- in cash.
3. Branch manager Ankur Tiwari/SF0057719 save her loan without conducting GRT/without informing to borrower.
4. 01 EMI of rs.2250/- on dated 01-09-24 in old loan (350579415) collected by Muna but same was not accounted in the FIMO.