As a branch manager, I would like to clarify that there has been no fake reporting from my side. On that day, due to bad weather, there was no electricity at my location, and the inverter had also shut down. Because of this, I was unable to post the collection, and it was shown as a missed collection. As soon as the power was restored in the morning, all the collections were posted.
I will make sure that such an issue does not occur again in the future.