Dear Sir,I am writing in response to the Show Cause Notice dated 18/06/2025, in reference to complaint number DC-FY-2025-02124.At the outset, I wish to assure you that I take my responsibilities as a Cluster Manager with utmost seriousness and have consistently endeavored to uphold the Company's operational standards and code of conduct.With regard to the reported non-deposit of ₹21,470/- on 17/06/2025 at the Chirala Branch – AP3928, I respectfully submit the following clarification:An amount of ₹21,470/- was inadvertently double-posted to customer accounts by the loan officer. I was informed of this discrepancy on the same day, and I promptly escalated the matter via email to my reporting managers. Subsequently, I obtained approval from the Chief Business Officer (CBO) to proceed with the necessary corrective action.I remain fully committed to cooperating with any further inquiry and ensuring that such instances are prevented going forward. If required, I am ready to implement additional monitoring protocols or corrective measures as per the Company’s guidance.I sincerely request that this response be considered in evaluating the situation, and I remain available for any further clarification or discussion.Thank you for allowing me the opportunity to present my side.
