Based on the information received from the Business Team (AVP – Mr. Anup Singh), a verification was conducted by the Internal Audit Team during May 2025. The audit concluded that Loan Officer Bantu Singh (Employee ID: SF0094469) was not at fault in the matter under review.

As per the borrower's statement, he was contacted on 3rd January by an individual identified as Loan Officer Manoj, who instructed him to transfer money to the same mobile number from which the call originated. The borrower followed the instruction, and the amount was subsequently received in Bantu Singh’s Phone-Pe account. The Loan Officer then withdrew the funds and handed them over to Manoj. However, Manoj failed to credit the amount to the borrower’s loan account.