Dear Sir, 

With reference to the complaint number DC-FY-2025-00281 dated 11/04/2025, I respectfully submit my response regarding the allegations made against me.

Firstly, I want to express my regret for any concerns raised regarding my conduct or job responsibilities. I take such matters very seriously and fully acknowledge the importance of adhering to the company’s policies and maintaining integrity in my role.

Regarding the specific allegations:

Branch - Atmakur(Nellore) - AP0127: It is alleged that ₹27,019/- was not deposited in the branch on 10th April 2025. I would like to clarify that Mr. Hari Teja, who is working in the Atmakur branch as a Loan Officer, collected EMIs from customers but did not submit them to the office. This matter has been escalated to the compliance team and is currently under audit scrutiny.

Branch - Naidupeta_SSFL - AP3304: It is alleged that ₹2,34,034/- was not deposited in the branch on 10th April 2025. I would like to state that the amount in question, ₹2,34,731/-, was collected by CFL Loan Officers without prior intimation to SSFL Loan Officers. The breakdown of amounts collected is as follows:

Mr. Kranti (Naidupeta CFL) – ₹56,200/-
Mr. Chaitanya (Naidupeta CFL) – ₹11,200/-
Mr. Hemanth (Venkatagiri CFL) – ₹46,850/-
Mr. Divya Kumar (Sullurpeta CFL) – ₹13,500/-
Mr. Anil (Gudur CFL) – ₹18,950/-
Mr. Chinarayudu (Gudur CFL) – ₹17,830/-
Mr. Vamsi (Gudur CFL) – ₹28,000/-
Mr. Naveen (Gudur CFL) – ₹7,880/-
We are actively working on recovering the amount from these Loan Officers and have already escalated the complaint to the concerned department. However, due to the CFL Loan Officers not providing receipts to customers or signing customer loan cards, we are facing challenges in furnishing the required evidence within the TAT to the complaint team.

Please be assured that I remain committed to upholding the company’s code of conduct and addressing any procedural gaps that may have occurred. I am also willing to cooperate fully with any investigation or corrective measures deemed necessary.

I kindly request that my explanation be considered and any supporting documentation I can provide to clarify these concerns be reviewed. Should there be any further details required, please do not hesitate to contact me directly.

Thank you for the opportunity to provide my response.
